景观转换，游客情感:新加坡豪华遗产酒店的叙事场所

IF 3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Heritage Tourism Pub Date : 2023-02-01 DOI:10.1080/1743873X.2023.2169151

K. Thirumaran, Zohre Mohammadi, Simona Azzali, Emiel L. Eijdenberg, Gerardine Donough-Tan

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引用次数: 0

摘要

面对新的地方发展和更大的国际力量的挑战，传统酒店在叙事中的地位并不稳固。本研究考察了新加坡标志性的豪华遗产酒店新加坡莱佛士酒店，与相对较新的酒店，新加坡富勒顿酒店和滨海湾金沙酒店，以确定岛屿城市国家在不断变化的酒店景观中的历史和当代地位之间的联系，特别解决了作为动态叙事的场所制作概念。运用情感分析，对国际知名旅游网站上454家酒店的客人评论进行了研究。研究结果表明，豪华遗产酒店在场所制作叙事中的主导地位可能会随着时间的推移而改变，这取决于酒店景观的后现代建筑发展以及其他具有标志性和地点历史的豪华遗产酒店的竞争。酒店管理学科的一个关键贡献是衡量一家豪华传统酒店在全球挑战中持续的生存能力。研究结果的重要性应该提醒专门从事市场营销的酒店从业人员注意不断出现的新的竞争性叙事所带来的潜在变化。

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Transformed landscapes, tourist sentiments: the place making narrative of a luxury heritage hotel in Singapore

ABSTRACT The position of heritage hotels in place making narratives is not secure, given the challenges of new local developments and larger international forces. This research examines Singapore’s iconic luxury heritage hotel, Raffles Singapore, against the relatively new hotels, The Fullerton Hotel Singapore and Marina Bay Sands, to identify the nexus between the island city-state’s historical and contemporary position in the changing hospitality landscape, specifically addressing the concept of place making as a dynamic narrative. Applying sentiment analysis, 454 hotel guest reviews on internationally recognized travel websites were examined. The findings suggest that the dominance of a luxury heritage hotel in the narratives of place making can shift over time, subject to postmodern architectural developments in the hotel landscape and competition from other luxury heritage hotels with iconic and location histories. A key contribution to the hospitality discipline is the measurement of a luxury heritage hotel’s staying power through continuous place making amid glocal challenges. The significance of the findings should alert hospitality practitioners specializing in marketing to potential shifts arising from continuing new competitive narratives in place making.

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来源期刊

Journal of Heritage Tourism HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

6.50

自引率

11.10%

发文量

期刊介绍： The Journal of Heritage Tourism ( JHT ) is a peer-reviewed, international transdisciplinary journal. JHT focuses on exploring the many facets of one of the most notable and widespread types of tourism. Heritage tourism is among the very oldest forms of travel. Activities such as visits to sites of historical importance, including built environments and urban areas, rural and agricultural landscapes, natural regions, locations where historic events occurred and places where interesting and significant living cultures dominate are all forms of heritage tourism. As such, this form of tourism dominates the industry in many parts of the world and involves millions of people. During the past 20 years, the study of tourism has become highly fragmented and specialised into various theme areas, or concentrations. Within this context, heritage tourism is one of the most commonly investigated forms of tourism, and hundreds of scholars and industry workers are involved in researching its dynamics and concepts. This academic attention has resulted in the publication of hundreds of refereed articles in various scholarly media, yet, until now there has been no journal devoted specifically to heritage tourism; Journal of Heritage Tourism was launched to fill this gap. JHT seeks to critically examine all aspects of heritage tourism. Some of the topics to be explored within the context of heritage tourism will include colonial heritage, commodification, interpretation, urban renewal, religious tourism, genealogy, patriotism, nostalgia, folklore, power, funding, contested heritage, historic sites, identity, industrial heritage, marketing, conservation, ethnicity, education and indigenous heritage.