基于文化的护理服务模式

IF 0.4 Q4 NURSING

Kontakt Pub Date : 2022-10-05 DOI:10.32725/kont.2022.027

Agusta Dian Ellina, N. Nursalam, E. Yunitasari, Made Mahaguna Putra, Novian Mahayu Adiutama

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引用次数: 1

摘要

客户满意度受护理服务质量的影响，护理行为是影响客户满意度的主要指标。本研究旨在分析文化关怀模式对工作生活及护理服务品质的影响。对照组采用准实验前-后测试设计。这项研究涉及60名在医院工作的护士。文化护理模式、护理质量和护理工作生活质量是本调查的变量。两组不同测试后得分的结果显示，护理工作生活质量(QNWL)和护理服务质量的各项指标均有显著差异。基于文化的护理模式的应用对护理服务的改善有实际的贡献，即为护士提供改善护理行为的参考，使患者感受到护理服务质量的优化。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Culturally based caring model in nursing services

The level of client satisfaction is influenced by the quality of nursing services with the main indicator of caring behavior. This study aims to analyze the effect of the culture-based caring model on work life and the quality of nursing services. A quasi-experimental pre-post- test design was used with the control group. This study involved 60 nurses who worked in hospitals. Culture-based care model, quality of nursing care, as well as the quality of nursing work life, were variables in this investigation. The results of the different post-test scores in the two groups showed a significant difference in all indicators of the quality of nursing work life (QNWL) and the quality of nursing services. The application of a culture-based caring model makes a practical contribution to the improvement of nursing care services, namely by providing references to nurses in improving caring behavior so that patients can feel the quality of nursing services optimal.

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来源期刊

Kontakt Social Sciences-Social Sciences (miscellaneous)

CiteScore

0.60

自引率

0.00%

发文量

审稿时长

12 weeks

期刊介绍： Articles are published in two sections: 1. The nursing section focuses on the support of nursing via the dissemination of the latest, evidence-based peer reviewed findings. The section serves as a forum for the exchange of knowledge relating to the education of nurses, the exchange of knowledge and skills in clinical nursing, the development of nursing concepts and innovation in health policy. It deals with the legal and ethical issues, nurses'' views on patient safety, nursing activities in multicultural environments and progress in nursing practice. The main topic areas include: -Clinical nursing -Management in nursing -Evidence-based nursing -Multicultural nursing -Nursing ethics -Quality of life in illness 2. The social sciences in health section accepts contributions relating to any aspect of health from a broad perspective of the social sciences, including the medical impact on society. It also accepts contributions dealing with ethical issues in health care, risk management and the impact of political and economic conditions in the field of health. The aim of the articles is to develop understanding and to provide practical application of quantitative and qualitative research methods concerning the management, application or use of the research in health and social care. The main topic areas include: -Social determinants of health -Social work and health -Legal and economic issues concerning health -Ethical issues in social sciences and health