“We can help and it doesn’t cost you a cracker”: the multidimensionality of service representation in Australia and New Zealand

ABSTRACT Service representation – the extent to which Members of Parliament (MPs) assist constituents with problems they have related to the government – is an increasingly important role of MPs in developed democracies. We explore the practice of service representation through comparison of the service orientations and activities of two MPs in different countries, New Zealand and Australia, observed during periods of participant observation with them in their electorates. Constructing service connections between MPs and their constituents is often a crucial aspect of MPs’ overall representational styles. Our comparisons in this research depict the multi-dimensionality of service representation with respect to MPs’ emphasis on service, the nature of their service activities, and in the factors that shape those activities. The democratic implications of our comparisons are also addressed. Deep exploration of only two cases is used in this research to develop theoretical understanding to inform future analysis of service representation and its increasing importance in the overall representational and democratic process.