调查使用因素对电子资源满意度和使用意愿的影响

IF 1.8 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE

Performance Measurement and Metrics Pub Date : 2022-12-13 DOI:10.1108/pmm-08-2021-0042

Vandana, R. Garg, Vinod Kumar, A. Singh

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引用次数: 0

摘要

目的本研究分析和评估电子资源使用因素(培训模式、意识、影响因素、功利效益和易用性)对电子资源使用满意度和使用意愿的影响。设计/方法/方法本研究的数据是从德里(印度)的研究生中收集的，通过调查收到了248份有效回复。经过信度和效度检验，研究了变量间的结构关系。研究发现，这五个因素均显著影响电子资源的满意度和使用意愿。然而，网红对使用电子资源的满意度和意向的影响最大。原创性/价值本研究是首次尝试探索电子资源使用因素对印度德里管理学院研究生满意度和使用意愿的影响。

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Investigating the impact of usage factors on satisfaction and intention to use e-resources

PurposePresent research analyzes and evaluates the impact of e-resources usage factors (training modes, awareness, influencers, utilitarian benefits and ease of use) towards satisfaction and intention to use these e-resources.Design/methodology/approachThe data for present study were collected from postgraduate students of Delhi (India) and 248 valid responses were received through the survey. After reliability and validity tests, structural relationships between variables were studied.FindingsThe present study revealed that all five factors significantly affected satisfaction and intention to use e-resources. However, influencers were found to have the highest impact on satisfaction and intention to use e-resources.Originality/valueThe present study is a maiden attempt to explore the impact of e-resources usage factors on satisfaction and intention to use by postgraduate students at management schools in Delhi, India.

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来源期刊

Performance Measurement and Metrics INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

2.20

自引率

0.00%

发文量

期刊介绍： ■Quantitative and qualitative analysis ■Benchmarking ■The measurement and role of information in enhancing organizational effectiveness ■Quality techniques and quality improvement ■Training and education ■Methods for performance measurement and metrics ■Standard assessment tools ■Using emerging technologies ■Setting standards or service quality