Analysis of Challenges for One Point Solution Study of Electric Vehicle Service Centre (EVSC) using Fuzzy– Methodology

ABSTRACT It is not very unrealistic to lookout for one-point solutions in the case of service-based industries. Similarly, there is a need of establishing Electric Vehicle Service Centres (EVSC), which could be one-point solution to the customers. These modern service stations are converged towards promoting the idea of sustainability in the environment. This would provide the services solely for Electric Vehicles (EVs), an emerging application of sustainable resources. However, considering a range of services from charging infrastructure to the battery swapping module in a single EVSC, some numerous challenges and risk factors get invoked. For EVSCs too, it is thus essential to analyze every risk factor associated with its practicability. In this work, authors have identified thirteen challenges posed by this industry by consulting experts from the same genre, and thus a model is developed deploying Fuzzy to arrange these challenges in a hierarchy level posed by each criterion. The results are exclusively expected to benefit the policymakers of the EVSC industry to help them plan their businesses on the intensity of challenges they face from each factor. It shall further aid in designing more efficient and robust frameworks to ensure a better servicing mechanism for EVSCs targeting one-point solution schemes.