巴西塞埃尔州急性胸痛患者的援助质量

A. Leite, Amaurilio O Nogueira, Luis Gustavo Oliveira Farias
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引用次数: 0

摘要

背景与目的:胸痛是公共网络中住院的主要原因,原因包括其主观性、非特异性、缺乏护士和医生的资格、援助质量以及胸痛患者的满意度仍远未达到理想。本研究旨在评估巴西塞阿拉州急性胸痛患者的援助质量。方法:这是一项描述性、探索性和分析性研究。在申请表格后,获得了430名患者和50名参考医院专业人员的样本。非参数统计被用于分析和讨论。因变量和用户满意度在表格开发和简单描述性统计分析中是相关的。结果:3881名患者(65.65%)不止一次寻求帮助,返回的原因有几个,即使在各自地区有其他单位进行健康随访时也是如此。大多数用户(n=422)没有注意到在物质和人力资源方面的援助障碍(83.17)。然而,延迟援助(9.0%)是转介困难者(n=38)认为的最重要障碍。结论:对急性胸痛患者的复杂辅助影响了对提供给使用者的辅助质量的分析。大量患者使服务混乱,因为卫生专业人员和结构之间的关系不令人满意,需要插入更多的专业人员并缩短援助时间。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Quality of assistance of acute chest pain patients in the State of Ceará, Brazil
BACKGROUND AND OBJECTIVES: Chest pain is a major reason for hospitalization in the public network due to its subjectivity, non-specificity, lack of nurses and physicians’ qualification, quality of assistance and the fact that chest pain patients satisfaction is still far away from ideal. This study aimed at evaluating the quality of assistance of acute chest pain patients in the State of Ceará, Brazil. METHODS: This is a descriptive, exploratory and analytical study. After applying a form, a sample of 430 patients and 50 professionals of a reference hospital was obtained. Non-parametric statistics was used for analysis and discussion. Dependent variables and users’ satisfaction were correlated for the development of tables and simple descriptive statistical analysis. RESULTS: Three hundred and eighty-one patients (65.65%) have looked for assistance more than once, returning for several reasons, even when there were other units for health follow up in their respective region. Most users (n=422) have not noticed assistance barriers with regard to materials and human resources (83.17). However, delay in assistance (9.0%) was the most important barrier perceived by those referring difficulties (n=38). CONCLUSION: The complex assistance to acute chest pain patients affects the analysis of the quality of assistance provided to users. The high number of patients makes the service chaotic because the relationship between health professionals and structure is not satisfactory, requiring the insertion of more professionals and improvement in assistance time.
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