Klasifikasi Ulasan Fasilitas Publik Menggunakan Metode Naïve Bayes dengan Seleksi Fitur Chi-Square

Government builds public facilities to support the needs of the community. The use of these public facilities needs to be re-evaluated, and one way to do it is through community response. Google Maps is one platform that receives the most responses from the community about location. Google Maps Reviews allow us to see how the public reacts to a location. Naïve Bayes method is used for classification in this study because it is one of the simple methods in machine learning that can be easily applied to several experiments conducted by the author. In the classification process, reviews produce many features that will be calculated based on their class. More features generated, more features processed too in the system. Chi-Square feature selection will be used to reduce features that have low dependence on the system. In this study, performance values will be calculated based on the experimental use of feature ratios of 10%, 20%, 30%, 40%, 50%, 60%, 70%, 80%, 90%, and 100%. The results show that the use of 10% Chi-Square features produces the best performance, with an accuracy rate of 86.94%, precision of 80.42%, recall of 80.42%, and f-measure of 80.42%.