数字化福利:老年人的获取、使用和结果

IF 2.7 2区 文学 Q1 COMMUNICATION
Tobias Olsson, Dino Viscovi
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引用次数: 1

摘要

“数字优先”的口号已成为瑞典地方、地区和国家层面公共组织发展的流行语。该口号暗示了向公民提供信息和与公民沟通应主要通过数字渠道进行的理念。这个想法在数字化世界的其他地方也很流行。显然,数字解决方案有可能成为政府与公民互动的教学、可靠和有效的界面。然而,它们在多大程度上实际可供使用,并在老年用户(65岁以上)中受到重视,并没有引起太多的研究兴趣。根据2020年11月至12月收集的关于瑞典公民(65至90岁)的全国调查数据,本文将开始弥补这一赤字。首先,它分析了公民实际接触所需设备的程度,以及接触与物质、话语和社会资源的关系。其次,它分析了老年人公共服务的重要平台的资源和使用情况:养老金局、医疗保健、电子制药、社会保险局和税务局。最后,文章考察了结果:面对数字化社会的感受和态度。这篇文章展示了所有三个层次的差异——获取、使用和结果——如何与老年人获得物质、话语和社会资源的机会,以及年龄和退休前使用电脑的体验明显相关。从数字化公共服务中受益最大的是受过较长正规教育、至少有平均收入和社交网络的相对年轻的人。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Digitalised Welfare: Access, Usage, and Outcomes Among Older Adults
The slogan “digital first” has become a buzzword for public organisational development at the local, regional, and national levels in Sweden. The slogan alludes to the idea that providing information to and communication with citizens should take place primarily through digital channels. This idea is also popular in other parts of the digitalised world. Obviously, digital solutions have the potential to become pedagogical, reliable, and effective interfaces for governmental interaction with citizens. However, the extent to which they are actually accessible, brought to use, and valued among older adult users (more than 65 years of age) has not attracted much research interest. Drawing on national survey data, collected in November–December 2020, on Swedish citizens (aged 65 to 90 years), this article will start to compensate for this deficit. First, it analyses the extent to which citizens have physical access to required devices and how access is related to material, discursive, and social resources. Second, it analyses resources and usage of important platforms for public services for older adults: the Pensions Agency, health care, e-pharmacy, the Social Insurance Agency, and the Tax Agency. Finally, the article examines outcomes: feelings and attitudes towards experiences of encountering a digitalising society. The article demonstrates how all three levels of divides—access, usage, and outcomes—are clearly related to older adults’ access to material, discursive, and social resources, as well as to age and pre-retirement experience with computers. It is comparatively younger individuals with longer formal education and at least average incomes and social networks who benefit the most from digitalised public services.
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来源期刊
Media and Communication
Media and Communication COMMUNICATION-
CiteScore
5.80
自引率
3.20%
发文量
108
审稿时长
18 weeks
期刊介绍: Media and Communication (ISSN: 2183-2439) is an international open access journal dedicated to a wide variety of basic and applied research in communication and its related fields
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