使用评分法评估工业4.0绩效：一个案例研究

IF 3.8 Q2 MANAGEMENT

TQM Journal Pub Date : 2023-04-07 DOI:10.1108/tqm-08-2022-0262

V. Wankhede, S. Vinodh

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引用次数: 0

摘要

本研究旨在通过考虑潜在的绩效指标和使用计分法分析来评估工业4.0 (I4.0)在案例组织中的绩效。设计/方法/方法将50个绩效指标分为五个维度，即制造管理、制造经济、制造战略、制造技术和劳动力。并结合汽车零部件制造组织进行了相关研究。此外，为每个绩效指标制定了问卷调查，以收集案例组织中关于I4.0不同绩效方面的专家意见。采用SPSS (Statistical Package for Social Sciences)软件计算Cronbach’s alpha (a)来评估专家对问卷回答的信度。调查结果研究结果显示，整体工业4.0绩效指数(OIPI)为0.71，即71%，表明采用工业4.0后，改善幅度为29%。通过跨维度和绩效指标进行差距分析，发现薄弱环节。差距分析显示劳动力维度差距最大，制造管理维度差距最小。阻碍工业4.0表现的差距正在被认识到，并向工业从业者提供了改进建议。根据进一步的分析，维度和性能指标发现较弱。实践意义本研究有助于行业从业者和管理者为评价以工业4.0为中心的组织的绩效奠定基础。行业从业者可以利用该研究了解不同维度的不同绩效指标，并认识到采用工业4.0的意义。采用计分法对I4.0绩效测量和评估的绩效维度和措施的确定是作者的原创贡献。

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Assessment of Industry 4.0 performance using scoring approach: a case study

PurposeThe present study aimed to assess performance of Industry 4.0 (I4.0) in case organization by considering potential performance measures and analysis using scoring approach.Design/methodology/approach50 performance measures grouped into five dimensions namely manufacturing management, manufacturing economics, manufacturing strategy, manufacturing technology and workforce were considered for the analysis. The study had been done with relevance to automotive component manufacturing organization. Further, questionnaire for each performance measure was developed to gather expert inputs regarding different performance aspects of I4.0 in case organization. Reliability of the expert responses towards questionnaire was assessed by computing Cronbach's alpha (a) using Statistical Package for the Social Sciences (SPSS) software.FindingsFindings of the study revealed overall I4.0 performance index (OIPI) of 0.71, i.e. 71% signifying improvement scope of 29% pertaining to I4.0 adoption. Gap analysis was performed across dimensions and performance measures to realize the weaker areas. Gap analysis revealed workforce dimension with highest gap and manufacturing management with lowest gap. The gaps that obstruct performance of I4.0 are being recognized and proposals for improvement were provided to the industrial practitioners. Based on further analysis, dimensions and performance measures found to be weaker.Practical implicationsThe study helped industrial practitioners and managers to create the foundation for evaluating performance of I4.0-focused organization. Industry practitioners can employ the study to understand different performance measures with respect to different dimensions and realize the significance of I4.0 adoption.Originality/valueThe identification of performance dimensions and measures for I4.0 performance measurement and assessment using scoring approach is the original contribution of the authors.

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来源期刊

TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)

CiteScore

9.10

自引率

0.00%

发文量

114

期刊介绍： Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.