奥贡州Ijebu Ode地方政府区选定初级卫生保健中心产妇护理服务质量的客户满意度

Awosanya O.O., Aluko J.O., Ogungbesan J.O., Oluwole O.O
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引用次数: 0

摘要

客户满意度是评估护理质量和医疗机构绩效的重要参数。当足够的基础设施、供应和设备到位时,质量被认为是好的。因此,这项研究评估了客户对奥贡州Ijebu- Ode州选定初级保健中心产妇保健服务质量的满意度。采用描述性、横断面方法的定量设计被用于研究。调查共对309名受访者进行,采用全枚举法。采用结构化自填问卷和采用观察性检查表进行数据收集,对研究问题采用频率表、百分比表、中位数表和标准差表进行描述性统计分析,对假设采用t检验的推理统计分析。关于客户接受的产妇护理服务的研究结果表明,所有接受检查的产妇护理服务(ANC服务、分娩/分娩服务、PNC服务、咨询服务(预防艾滋病毒/艾滋病母婴传播)、产科急诊护理以及实验室和成像(超声扫描))都在抽样的初级保健设施中接受。结果还表明,客户对初级保健中心提供的六项经检查的产妇护理服务非常满意,如前所述(产前护理服务- 97.5%,产前护理服务- 88.7%,分娩服务- 92.3%,咨询(预防艾滋病毒/艾滋病母婴传播)- 80.9%,产科急诊护理- 73.4%,实验室/成像- 73.8%)。调查结果还显示,所有设施都配备了管理劳工所需的基本物品。itapo的基本物品数量最多(91%),Ita-osu、iwide -oke和Itantebo初级保健设施的基本物品充足率各为89%,而Oke-oyinbo初级保健设施的劳动力管理基本物品充足率为66%。研究结果还表明,在每个初级保健机构提供的产妇护理服务和客户的满意度之间没有显著的联系。虽然对初级保健设施的服务满意的人数多于不满意的人数,但服务的可得性对其满意程度的影响没有统计学意义;p值> 0.05。结果还表明,预约非国大服务的妇女人数远远超过返回每个中心分娩的妇女人数。平均差值为74.6。这在统计学上是显著的。总之,本研究的结果表明,本研究中检查的六(6)个产妇护理服务在5个抽样的初级保健医院得到了接受。此外,平均而言,更大比例的受访者对五个选定的初级保健设施提供的所有六(6)项产科护理服务感到满意。尽管如此,预订非分娩服务的妇女人数远远超过返回每个设施分娩的妇女人数。因此,建议对保健服务提供者,特别是产妇保健服务提供者进行持续培训,以改善其工作表现,从而提高护理质量水平。关键词:客户满意度
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Clients’ Satisfaction with Quality of Maternity Care Services in Selected Primary Health Care Centres in Ijebu-Ode Local Government Area of Ogun State
Clients’ satisfaction is an essential parameter in the assessment of quality of care and healthcare facility performance. Quality is considered good when adequate infrastructure, supplies, and equipment are in place. This study therefore assessed clients’ satisfaction with quality of maternity care services in selected Primary Health Care Centres in Ijebu- Ode LGA of Ogun State. A quantitative design adopting a descriptive, cross-sectional approach was utilized in the study. It was carried out among a total of 309 respondents, adopting a total enumeration method. A structured self-administered questionnaire and an adopted observational checklist was used for data collection and data analysis was done using descriptive statistics in the form of tables of frequencies, percentages, median and Standard deviation to analyze the research questions, while the inferential statistics of T-test was used to analyze the hypotheses. The findings of the study on the services of maternity care received by clients revealed that all the examined maternity care services (ANC services, Childbirth/ Delivery service, PNC service, Counselling service (PMTCT of HIV/AIDS), Obstetric emergency care and Laboratory and imaging (ultrasound scan)) are received in the sampled PHC facilities. Result also shows that clients are highly satisfied with the six (6) examined maternity care services rendered in the PHCs, as discussed (ANC services- 97.5%, PNC- 88.7%, DELIVERY- 92.3%, Counselling (PMTCT of HIV/AIDS) - 80.9%, Obstetric Emergency Care - 73.4% and Laboratory/Imaging- 73.8%). The findings also revealed that all the facilities were adequately equipped with essential items needed for the management of labour. Italapo has the highest number of essential items (91%), Ita-osu, Iwade-oke and Itantebo PHC facilities has 89% each in adequacy of essential items, while Oke-oyinbo PHC facility has 66% in adequacy of essential items for management of labour.. The finding also shows there is no significant association between maternity care services available at each PHC facility and clients’ level of satisfaction. Although, the clients who were satisfied with the services received at PHC facilities were more than those who were less satisfied, the influence of availability of services on their level of satisfaction were not statistically significant; p-value > 0.05. The result also shows that the population of women who booked for ANC service is far more than the population of women who returned for child birth in each centre. The mean difference being 74.6. This was found to be statistically significant. In conclusion, the findings of this study revealed that the six (6) maternity care services examined in this study were received in the 5 sampled PHCs. Also, on the average, larger percentage of the respondents were satisfied with all the six (6) maternity care services rendered in the 5 selected PHC facilities. Although, the population of women who booked for ANC service is far more than the population of women who returned for child birth in each facility. It is therefore recommended that there should be continuous training of healthcare providers, especially the maternity care service providers so as to improve their performance and consequently raise the level of quality of care. KEYWORDS: Clients’ satisfaction, Ma
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