Gavin Brookes, Tony McEnery, M. McGlashan, Gillian Smith, Mark Wilkinson
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This study examines how patients use narratives to evaluate their experiences of healthcare services online. The
analysis draws on corpus linguistic techniques, specifically annotation, applying Labov and
Waletzky’s (1967) framework to a sample of online comments about the NHS in England. Narratives are pervasive in this
context, being present more than absent in the patients’ comments, but are particularly prominent in comments which evaluate care
negatively. Evaluations can be accomplished through all the structural elements of the narrative, including in combination with
one another. However, the presence and ordering of these elements does not seem to be influenced by the type of evaluation given
(i.e. positive, negative or more neutral). As mediated social practice, the narratives are shaped by the technological affordances and
social dynamics of this context, for instance in the placement of particular structural elements and the design of narratives for
particular “imagined” audiences.
期刊介绍:
Narrative Inquiry is devoted to providing a forum for theoretical, empirical, and methodological work on narrative. Articles appearing in Narrative Inquiry draw upon a variety of approaches and methodologies in the study of narrative as a way to give contour to experience, tradition, and values to next generations. Particular emphasis is placed on theoretical approaches to narrative and the analysis of narratives in human interaction, including those practiced by researchers in psychology, linguistics and related disciplines.