Recomendações projetuais para dois ambientes de Unidades de Pronto Atendimento (UPAs): posto de enfermagem e sala de observação e medicação

The Emergency Care Units (ECUs) are responsible for an immediate or fast attention to patients in urgent or emergent situations. These units implementation is recent, and, therefore, the researches which evaluate systemically the existing units are rare, making it difficult to orientate the interior design and the planning of future units. The present work aims to contribute to ECUs’ interior design, throughout design guidelines presentation, for planning two of these units’ fundamental environments: the nursing station and observation and the medication rooms. The work has an exploratory, qualitative and multi-method approach and it is based on the study of users’ perception and behavior. In order to do so, it was developed a literature critic review of the theme, exploratory visits to ECUs from Florianopolis proximities, as well as a study case. In this case study, the following methods were applied: Direct and Systematic Observation of Behavior, Wish Poems and Interviews. The author expects this paper to contribute to professional practice when planning these environments, in a way they might better encompass their future users’ wishes and needs. Keywords: design guidelines, ECUs, user’s centered project.