Family experiences of care and protection services: the good, the bad and the hopeful

This chapter explores the experiences of families enmeshed in child welfare systems. Stories of pain, hurt, betrayal, and violence are told to professionals everyday. However, a key theme of this book is a concern that the language and theoretical and practice tools available to them are impoverished and increasingly inadequate. This is partly due to the inadequacy of a model that translates need to risk routinely, colonises a variety of sorrows and troubles within a child protection frame, and has abandoned or lost a sense of the contexts — economic and social — in which so many are living lives of quiet desperation. The chapter draws on a number of studies conducted by the authors, in particular a detailed study of families and their experiences of welfare services; and an enquiry on the role of the social worker in adoption, ethics, and human rights, which looked at the perspectives of birth families, adoptive parents, and adopted young people.