图书馆参考咨询服务的基于沟通的方法:作为沟通中断模型的焦虑-不确定性管理

IF 1.3 4区管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE

Reference Services Review Pub Date : 2020-10-19 DOI:10.1108/rsr-07-2020-0049

B. Lund

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引用次数: 1

摘要

目的本文旨在概述参考咨询服务文献中的沟通研究和理论的历史，并讨论一种相对较新的沟通理论（焦虑不确定性管理理论）在描述和缓解参考咨询沟通中的障碍方面的潜力。设计/方法论/方法对现有的基于文献和传播的图书馆参考咨询服务理论进行了概述和讨论。发现本文将焦虑不确定性管理理论作为一个视角来看待图书馆参考资料交易中的沟通障碍。该理论背后的概念及其阐述及其对参考图书馆员的启示。原创性/价值这是第一篇讨论焦虑不确定性管理理论来检验图书馆参考资料交易中的沟通障碍的文章。

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Communication-based approaches to library reference services: anxiety-uncertainty management as a model for communication breakdowns

Purpose This paper aims to present an overview of the history of communication research and theory in reference services literature and to discuss the potential of one relatively recent-emerging theory of communication (anxiety-uncertainty management theory) to describe and mitigate breakdowns in reference communication. Design/methodology/approach An overview and discussion of existing literature and communication-based theories of library reference services is presented. Findings This paper identifies and describes anxiety-uncertainty management theory as a lens through which to view communication breakdowns during library reference transactions. The concepts behind the theory and articulated as well as its insights for reference librarians. Originality/value This is the first article to discuss the anxiety-uncertainty management theory to examine communication breakdowns in library reference transactions.

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来源期刊

Reference Services Review INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

3.20

自引率

10.00%

发文量

期刊介绍： Reference Services Review (RSR ) is a quarterly, refereed journal dedicated to the enrichment of reference knowledge and the advancement of reference services. RSR covers all aspects of reference functions, including automation of reference services, evaluation and assessment of reference functions and sources, models for delivering quality reference services in all types and sizes of libraries, development and management of teaching/learning activities, promotion of information literacy programs, and partnerships with other entities to achieve reference goals and objectives. RSR prepares its readers to understand and embrace current and emerging technologies affecting reference functions, instructional services and information needs of library users.