创新和跨职能团队:对巴西公共组织创新举措的分析

IF 1.6 Q3 MANAGEMENT
Daniel Marasquini Stipp, M. Pimenta, Daniel Jugend
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引用次数: 11

摘要

目的本文的目的是描述公共部门组织中如何通过跨职能团队(CFT)进行创新。设计/方法论/方法案例研究有助于描述几种行为模式、团队结构以及与内部流程和公共回答环境中产生创新的各自联系。研究结果强调,正式的临时团队在产品中产生增量创新的能力更高,而永久的非正式团队在内部流程和公共回答环境中产生创新的能力更强。研究局限性/影响本研究的局限性与以下事实有关,即这是一个单一的案例研究,尽管这是审查创新和CFT的一个重要案例,但就其本质而言,不可能将获得的数据扩展和推广到其他组织。对其主张的评估只是定性的,需要未来的研究来验证其特征。实际意义介绍了CFT的几种设置,以及它们产生不同类型创新的能力,如文件、请愿书和文件的计算机化,这减少了回答纳税人问题的时间。此外,CFT可以帮助创建产品,例如计算机程序,这些程序不仅可以在本地使用,还可以在与税务管理相关的几个公共组织中使用。原创性/价值实地研究提供了受访者对CFT特征的看法,这些特征可以导致特定类型的创新,以及这些过程可以产生的产品或服务的类型。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Innovation and cross-functional teams: Analysis of innovative initiatives in a Brazilian public organization
Purpose The aim of this paper is to characterize how innovation may happen through cross-functional teams (CFT) in an organization of the public sector. Design/methodology/approach A case study helped to characterize several behavior patterns, team structures and respective links with generating innovation in internal processes and public answering contexts. Findings The results highlight that formal-temporary teams present a higher capacity to generate incremental innovation in products, whereas permanent-informal teams have a higher capacity to generate innovation in the internal processes and public answering contexts. Research limitations/implications The limitations of this research relate to the fact that this is a single case study, and although it is an important case to examine innovation and CFTs, by its very nature, it is not possible to extend and generalize the obtained data to other organizations. The evaluation of its propositions was merely qualitative, and future research is needed to validate its characteristics. Practical implications Several settings of CFTs are presented, as well as their ability to generate different types of innovation, such as the computerization of documents, petitions and papers, which decreases the time to answer the taxpayer. Moreover, CFTs can help to create products, such as computer programs that can be used not only locally but also in several public organizations related to tax management. Originality/value The field research provides the perceptions of the respondents regarding CFT characteristics that can lead to specific types of innovation, as well as the types of products or services that can be generated by these processes.
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来源期刊
CiteScore
3.40
自引率
29.40%
发文量
28
期刊介绍: This international journal contributes to the successful implementation and development of work teams and team-based organizations by providing a forum for sharing experience and learning to stimulate thought and transfer of ideas. It seeks to bridge the gap between research and practice by publishing articles where the claims are evidence-based and the conclusions have practical value. Effective teams form the heart of every successful organization. But team management is one of the hardest challenges faced by managers.
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