The role of e-government in reducing corruption and enhancing transparency in the Afghan public sector: a case study

Purpose The purpose of this study is to explore the role of e-government in reducing corruption and achieving transparency from the perspective of citizens and public servants of the National Statistics and Information Authority in Afghanistan. Design/methodology/approach This study applies a mixed-method research design to explore whether e-government can combat corruption and increase transparency in the public sector of a developing nation. The data collection involves a survey of (n = 280) citizens and interviews with six National Statistics and Information Authority public servants. Data analysis includes descriptive statistics, Spearman’s correlation for the survey and qualitative content analysis for the interviews. Findings The results of this study reveal that e-government distributes and decentralizes power among public servants, reduces corruption and promotes transparency and accountability by reporting corruption through social media, online complaint forms, emails and the 450 toll-free number. In addition, the major factors are identified that reduce corruption through e-government. Research limitations/implications This study proposes a model for using e-government that has implications for designers, developers and policymakers to create user-friendly systems that reduce bureaucracy and physical interactions with public servants while minimizing paper-based systems. Practical implications Governments can reduce corruption among high-ranking public servants by implementing a decentralized system that prevents system manipulation. This involves measures like surveillance, ICT training, process automation, reduced bureaucracy, simplified procedures and real-time customer support. Social implications Despite the potential of e-government to reduce monopoly power and intermediaries among low-ranking officials, high-ranking Afghan officials still engage in corrupt practices. Nonetheless, 75% of Afghans believe e-government promotes transparency and accountability and reduces corruption. Originality/value To the best of the authors’ knowledge, this is the first study in the Afghan public sector that explores the role of e-government to reduce corruption and achieve transparency.