员工对健康慈善机构实施组织绩效衡量的看法。

IF 1.6 Q3 HEALTH POLICY & SERVICES
Health Services Management Research Pub Date : 2023-11-01 Epub Date: 2022-10-17 DOI:10.1177/09514848221134403
Richard William Colbran, Robyn Ramsden, Genevieve Pepin, John W Toumbourou, Karen Stagnitti
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引用次数: 0

摘要

非急性健康慈善部门是全球健康服务业的一部分。组织绩效衡量(OPM)是现代企业实现持续卓越的基础,但非急性健康慈善机构却没有充分利用它。非急性健康慈善机构绩效执行框架(NCPI框架)是为了支持非急性健康机构开展门诊管理而制定的。一项非急性健康慈善案例研究使用NCPI框架进行了为期12个月的OPM实施过程。这项研究有三个目的。首先,了解案例研究组织雇用的工作人员对其12个月《全国大会党框架》实施过程的经验的看法,其次,确定《全国大会党框架》的实施要素与工作人员的观点之间是否存在相互关系,第三,确定可以提高NCPI框架有效性的优势和改进领域。数据是在实施后收集的,并根据匿名调查和半结构化访谈的开放式问题回答进行主题分析。与会者支持采用人事管理制度,并重视《全国大会党框架》的结构化实施准则。确定了六个相互关联的主题:明确性、适应性、一致性、透明沟通、能力和问责制。与会者建议进行调整,以增强《国家预防犯罪框架》的影响。与组织学习相一致的文化被认为可能对NCPI框架的实施产生积极影响。NCPI框架还可能与非急性医疗保健以外的非营利行业相关并适用于项目开发和服务质量举措。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Staff perceptions of organisational performance measurement implementation in a health charity.

The non-acute health charity sector forms part of the global health services industry. Organisational Performance Measurement (OPM) is fundamental for modern business to achieve sustained excellence yet is under-utilised by non-acute health charities. The Non-Acute Health Charity Performance Implementation Framework (NCPI Framework) was developed to support non-acute health charities undertaking OPM. A non-acute health charity case study undertook a 12-month OPM implementation process using the NCPI Framework. This study had three aims. Firstly, to understand the perceptions of staff employed by the case study organisation regarding their experience of the 12-month NCPI Framework implementation process, secondly to identify whether an interrelationship existed between the NCPI Framework's implementation elements and the staff's perspectives, and thirdly, identify areas of strength and improvement which could enhance the NCPI Framework's effectiveness. Data were collected post implementation and analysed thematically from open-ended question responses from an anonymous survey and semi-structured interviews. Participants supported the introduction of OPM and valued the NCPI Framework's structured implementation guidelines. Six interrelated themes were identified: clarity, adaptability, alignment, transparent communication, capability and accountability. Participants suggested adaptations to enhance the NCPI Framework's impact. A culture aligned with organisational learning was identified as potentially having a positive impact on the NCPI Framework's implementation. The NCPI Framework may also have relevance and application to the non-profit industry beyond non-acute health care and for use in program development and service quality initiatives.

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来源期刊
Health Services Management Research
Health Services Management Research HEALTH POLICY & SERVICES-
CiteScore
4.00
自引率
4.80%
发文量
33
期刊介绍: Health Services Management Research (HSMR) is an authoritative international peer-reviewed journal which publishes theoretically and empirically rigorous research on questions of enduring interest to health-care organizations and systems throughout the world. Examining the real issues confronting health services management, it provides an independent view and cutting edge evidence-based research to guide policy-making and management decision-making. HSMR aims to be a forum serving an international community of academics and researchers on the one hand and healthcare managers, executives, policymakers and clinicians and all health professionals on the other. HSMR wants to make a substantial contribution to both research and managerial practice, with particular emphasis placed on publishing studies which offer actionable findings and on promoting knowledge mobilisation toward theoretical advances.
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