利用数字信息和知识创造进行信息管理,解决 COVID-19 疫苗缺乏问题:加纳案例研究。

IF 3.5 Q1 HEALTH CARE SCIENCES & SERVICES
JMIR infodemiology Pub Date : 2022-07-12 eCollection Date: 2022-07-01 DOI:10.2196/37134
Anna-Leena Lohiniva, Anastasiya Nurzhynska, Al-Hassan Hudi, Bridget Anim, Da Costa Aboagye
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引用次数: 0

摘要

背景:信息流行病管理是流行病管理不可分割的一部分。加纳卫生服务机构(GHS)与联合国儿童基金会(UNICEF)国家办事处共同开发了一套系统流程,可有效识别、分析和应对加纳的 COVID-19 和与疫苗相关的错误信息:本文介绍了基于数字数据收集、定性方法和以人为本的系统的信息流管理系统工作流程,以支持 COVID-19 疫苗在加纳的推广,并提供了系统实施的实例:方法:信息管理系统由加纳卫生部健康促进司和联合国儿童基金会国家办事处共同开发。该系统使用社会倾听软件平台 Talkwalker 收集网络上的错误信息。该方法依靠定性数据分析和解释以及知识共创来验证调查结果:成立了一个多部门的国家错误信息工作组,负责实施和监督错误信息管理系统。工作组的两名成员负责进行分析。他们使用 Talkwalker 查找包含 COVID-19 疫苗相关讨论关键词的帖子。然后,他们根据帖子的参与率和潜在影响范围、负面情绪和背景因素评估帖子的重要性。这一过程还包括识别帖子中的错误信息、对已识别的错误信息帖子进行风险评级以及制定应对措施建议。分析结果每周与错误信息工作组共享,供其审查和核实,以确保风险评估和应对措施在加纳是可行、实用和可接受的:本文介绍了加纳基于定性数据综合的信息流管理系统工作流程,可用于管理实时信息流应对措施。
本文章由计算机程序翻译,如有差异,请以英文原文为准。

Infodemic Management Using Digital Information and Knowledge Cocreation to Address COVID-19 Vaccine Hesitancy: Case Study From Ghana.

Infodemic Management Using Digital Information and Knowledge Cocreation to Address COVID-19 Vaccine Hesitancy: Case Study From Ghana.

Background: Infodemic management is an integral part of pandemic management. Ghana Health Services (GHS) together with the UNICEF (United Nations International Children's Emergency Fund) Country Office have developed a systematic process that effectively identifies, analyzes, and responds to COVID-19 and vaccine-related misinformation in Ghana.

Objective: This paper describes an infodemic management system workflow based on digital data collection, qualitative methodology, and human-centered systems to support the COVID-19 vaccine rollout in Ghana with examples of system implementation.

Methods: The infodemic management system was developed by the Health Promotion Division of the GHS and the UNICEF Country Office. It uses Talkwalker, a social listening software platform, to collect misinformation on the web. The methodology relies on qualitative data analysis and interpretation as well as knowledge cocreation to verify the findings.

Results: A multi-sectoral National Misinformation Task Force was established to implement and oversee the misinformation management system. Two members of the task force were responsible for carrying out the analysis. They used Talkwalker to find posts that include the keywords related to COVID-19 vaccine-related discussions. They then assessed the significance of the posts on the basis of the engagement rate and potential reach of the posts, negative sentiments, and contextual factors. The process continues by identifying misinformation within the posts, rating the risk of identified misinformation posts, and developing proposed responses to address them. The results of the analysis are shared weekly with the Misinformation Task Force for their review and verification to ensure that the risk assessment and responses are feasible, practical, and acceptable in the context of Ghana.

Conclusions: The paper describes an infodemic management system workflow in Ghana based on qualitative data synthesis that can be used to manage real-time infodemic responses.

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