新冠肺炎疫情对沙特937电话医疗咨询服务的影响

IF 3.1 Q2 HEALTH CARE SCIENCES & SERVICES
International Journal of Telemedicine and Applications Pub Date : 2022-01-18 eCollection Date: 2022-01-01 DOI:10.1155/2022/4181322
Najla J Alhraiwil, Sinaa Al-Aqeel, Amjad F AlFaleh, Alaa A AlAgeel, Mostafa A AlAbed, Walid A Al-Shroby
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引用次数: 4

摘要

COVID-19对医疗保健服务的影响是深远的。一个主要影响是患者对传统保健服务的利用不足。2020年,沙特卫生部(MoH)开始通过其937呼叫中心全天候提供COVID-19一般性查询、教育以及医疗和心理咨询。鉴于这一重大变化,有必要了解COVID-19大流行对呼叫中心服务的影响,特别是医疗咨询,以便为优化患者护理提出未来的建议。这项描述性研究分析了2020年3月至2020年9月期间937呼叫中心服务的常规收集数据。使用SPSS v22对数据进行审查、编码、验证和分析。与2019年同期相比,937呼叫中心在2020年接到的呼叫数量增加了296%。2020年收到的大多数电话是一般医疗咨询(98.41%),但2020年也收到了约300万次针对covid -19的咨询。增加的电话数量是通过接受志愿者来处理电话来管理的:平均每月236名志愿者,处理总电话量的20%左右。大多数志愿者是医生,但也有药剂师、心理学家和营养学家等专业保健工作者。在2019冠状病毒病大流行期间,937呼叫中心的使用率有所增加,这表明这是沙特阿拉伯应对COVID-19大流行的有效战略。建议进一步研究COVID-19对公众对937呼叫中心和其他与健康相关的移动应用程序的认识的影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。

Impact of COVID-19 on the 937 Telephone Medical Consultation Service in Saudi Arabia.

Impact of COVID-19 on the 937 Telephone Medical Consultation Service in Saudi Arabia.

Impact of COVID-19 on the 937 Telephone Medical Consultation Service in Saudi Arabia.

The impact of COVID-19 on healthcare services has been profound. One major impact has been underutilization of traditional healthcare services by patients. In 2020, the Saudi Ministry of Health (MoH) started offering general COVID-19 enquiries, education, and medical and psychological consultations around the clock via their 937-Call Center. Given this major change, there was a need to understand the impact of the COVID-19 pandemic on Call Center services, specifically medical consultations, to suggest future recommendations for patient care optimization. This descriptive study analyzed routinely collected data on the 937-Call Center service between March 2020 and September 2020. Data were reviewed, coded, verified, and analyzed using SPSS v22. There was a 296% increase in the number of calls received by the 937-Call Center in 2020 compared to the same period in 2019. The majority of calls received in 2020 were general medical enquiries (98.41%), but about three million COVID-19-specific enquiries were also received in 2020. The increased number of calls was managed by accepting volunteers to handle calls: an average of 236 volunteers per month, handling about 20% of the total call volume. The majority of volunteers were physicians but with the presence of pharmacists, psychologists, and specialized healthcare workers such as nutritionists. Utilization of the 937-Call Center increased during the COVID-19 pandemic, suggesting that it has been an effective strategy for combatting the COVID-19 pandemic in Saudi Arabia. Further research is recommended to investigate the impact of COVID-19 on public awareness of the 937-Call Center and other health-related mobile apps.

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来源期刊
CiteScore
6.90
自引率
2.30%
发文量
19
审稿时长
12 weeks
期刊介绍: The overall aim of the International Journal of Telemedicine and Applications is to bring together science and applications of medical practice and medical care at a distance as well as their supporting technologies such as, computing, communications, and networking technologies with emphasis on telemedicine techniques and telemedicine applications. It is directed at practicing engineers, academic researchers, as well as doctors, nurses, etc. Telemedicine is an information technology that enables doctors to perform medical consultations, diagnoses, and treatments, as well as medical education, away from patients. For example, doctors can remotely examine patients via remote viewing monitors and sound devices, and/or sampling physiological data using telecommunication. Telemedicine technology is applied to areas of emergency healthcare, videoconsulting, telecardiology, telepathology, teledermatology, teleophthalmology, teleoncology, telepsychiatry, teledentistry, etc. International Journal of Telemedicine and Applications will highlight the continued growth and new challenges in telemedicine, applications, and their supporting technologies, for both application development and basic research. Papers should emphasize original results or case studies relating to the theory and/or applications of telemedicine. Tutorial papers, especially those emphasizing multidisciplinary views of telemedicine, are also welcome. International Journal of Telemedicine and Applications employs a paperless, electronic submission and evaluation system to promote a rapid turnaround in the peer-review process.
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