巴基斯坦信德省消费者对社区药房的满意度。

IF 0.8 Q4 PHARMACOLOGY & PHARMACY
Journal of Research in Pharmacy Practice Pub Date : 2021-08-03 eCollection Date: 2021-04-01 DOI:10.4103/jrpp.JRPP_20_108
Yun Jin Kim, Muhammad Shahzad Aslam, Syed Muhammad Fahim, Waris Ali Khan, Linchao Qian
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引用次数: 0

摘要

研究目的本研究是首次对巴基斯坦信德省消费者对社区药房的满意度进行全面的横断面研究。此外,本研究还设计了一个消费者对社区药房满意度的无序理论模型:这是一项横断面描述性研究,研究对象是巴基斯坦信德省的普通人群,共有四百一十五名参与者(n = 415)。研究采用了确认性因子分析来验证制药服务(PS)、药剂师技能、非制药服务(NPS)和定价(P)之间的因子结构。使用了皮尔逊相关分析、肯德尔头相关分析和斯皮尔曼 rho 相关分析来确定不同因子(如 PS、SKP、NPS 和 P)之间的相关性:由四个要素组成的 23 个项目量表的均方根近似误差(0.076)、克朗巴赫α值(0.787)和奇偶校验值(3.381)(P < 0.001)均可接受。在受访者中,56.4% 的人对药剂师的态度表示满意,而 67.2%、41.4% 和 51.8% 的人对其他服务表示满意,如提供服用药物的收据、处方药服务以及周末和公共节假日药房的供应情况等:这项横断面研究证实了 PS、SPK、NPS 和 P 之间的关系。此外,信德省的社区药房还存在设施不足的问题,如没有咨询室、免疫接种服务、常规健康信息和用药记录。
本文章由计算机程序翻译,如有差异,请以英文原文为准。

Consumer's Satisfaction with Community Pharmacies in Sindh, Pakistan.

Consumer's Satisfaction with Community Pharmacies in Sindh, Pakistan.

Objective: The present research is the first comprehensive cross-sectional study of consumer satisfaction with community pharmacies in Sindh, Pakistan. Moreover, the study has also designed a nonorder theoretical model for consumer satisfaction with community pharmacies.

Methods: This is a cross-sectional descriptive study from a general population of Sindh, Pakistan, with a total of four hundred and fifteen (n = 415) participants. A confirmatory factor analysis was used to verify the factor structure between Pharmaceutical services (PS), the Skill of Pharmacists, Non-pharmaceutical services (NPS), and pricing (P). Pearson correlation analysis, Kendall's tau correlation analysis, and Spearman's rho correlation analysis were used to identify the correlation between different factors, such as PS, SKP, NPS, and P.

Findings: The 23-item scale that consisted of four elements have shown an acceptable root mean squared error of approximation (0.076), Cronbach's alpha (0.787), and Chi-square value (3.381) (P < 0.001). Of the respondents, 56.4% rated their satisfaction on pharmacist attitude, whereas 67.2%, 41.4%, and 51.8% were satisfied with other services, such as receipt provided on medication they take, prescription drug service and availability of pharmacies on the weekend and public holidays, respectively.

Conclusion: This cross-sectional study confirms that there are relationships among PS, SPK, NPS, and P. Moreover, there is a lack of facilities in community pharmacies in Sindh, such as the unavailability of a consultation room, immunization services, information on routine health matters, and medication record.

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来源期刊
Journal of Research in Pharmacy Practice
Journal of Research in Pharmacy Practice PHARMACOLOGY & PHARMACY-
自引率
0.00%
发文量
8
审稿时长
21 weeks
期刊介绍: The main focus of the journal will be on evidence-based drug-related medical researches (with clinical pharmacists’ intervention or documentation), particularly in the Eastern Mediterranean region. However, a wide range of closely related issues will be also covered. These will include clinical studies in the field of pharmaceutical care, reporting adverse drug reactions and human medical toxicology, pharmaco-epidemiology and toxico-epidemiology (poisoning epidemiology), social aspects of pharmacy practice, pharmacy education and economic evaluations of treatment protocols (e.g. cost-effectiveness studies). Local reports of medication utilization studies at hospital or pharmacy levels will only be considered for peer-review process only if they have a new and useful message for the international pharmacy practice professionals and readers.
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