研究促进 "问医生 "服务的社交媒体社区上的点对点互动和患者与医疗服务提供者之间的互动。

Alicia L Nobles, Eric C Leas, Mark Dredze, John W Ayers
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引用次数: 0

摘要

问医生(AtD)服务为患者提供了利用在线平台寻求医疗建议的机会。虽然这些服务代表了一种新的医疗保健服务模式,但对这些在线健康社区及其使用方式的研究却很有限。特别是,这些平台是否复制了传统医疗保健服务在不同人口群体中存在的障碍和偏见,目前还不得而知。我们对 AskDocs 进行了分析,这是一个作为社交媒体上公共 AtD 平台的子reddit。我们研究了用户的人口统计学特征、所讨论的健康话题、线下医疗环境中存在的偏见在该平台上是否存在,以及在用户与医生的互动中如何表达同理心。我们的研究结果对加强和支持在线平台上的点对点互动和患者与医生之间的互动提出了一些建议。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Examining Peer-to-Peer and Patient-Provider Interactions on a Social Media Community Facilitating Ask the Doctor Services.

Ask the Doctor (AtD) services provide patients the opportunity to seek medical advice using online platforms. While these services represent a new mode of healthcare delivery, study of these online health communities and how they are used is limited. In particular, it is unknown if these platforms replicate existing barriers and biases in traditional healthcare delivery across demographic groups. We present an analysis of AskDocs, a subreddit that functions as a public AtD platform on social media. We examine the demographics of users, the health topics discussed, if biases present in offline healthcare settings exist on this platform, and how empathy is expressed in interactions between users and physicians. Our findings suggest a number of implications to enhance and support peer-to-peer and patient-provider interactions on online platforms.

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