Collecting psychosocial self-report data in oral health research: impact of literacy level and computerised administration.

Objectives: In oral and other health research, participant literacy levels may impact the quality of data obtained through self-report (e.g., degree of data missingness). This study addressed whether computerized administration of a battery of psychosocial instruments used in an oral health disparities research protocol yielded more complete data than paper-and-pencil administration and aimed to determine the role of general literacy in differences in data missingness between administration types.

Design: Oral health data were obtained from 1,652 adolescent and adult participants who were administered a large questionnaire battery via either paper-and-pencil or tablet personal computer. Number of unanswered items for each participant was compared across administration mode. For a subset of 171 participants who were randomized to one of the administration modes, general literacy and satisfaction with the questionnaire experience also were assessed.

Results: Participants assigned to complete the oral health questionnaire battery via tablet PC were significantly more likely than those assigned to the paper-and-pencil condition to have missing data for at least one item (p < .001); however, for participants who had at least one missing item, paper-and-pencil administration was associated with a greater number of items missed than was tablet PC administration (p < .001). Across administration modes, participants with higher literacy level completed the questionnaire battery more rapidly than their lower literacy counterparts (p < .001). Participant satisfaction was similar for both modes of questionnaire administration (p ≥ .29).

Conclusions: These results suggest that a certain type of data missingness may be decreased through the use of a tablet computer for questionnaire administration.