{"title":"护理呼叫中心的结果:文献综述。","authors":"Yaser Y Alqarrain, Leanne M Currie","doi":"","DOIUrl":null,"url":null,"abstract":"<p><p>The purpose of this literature review was to examine three common outcomes associated with nursing call centres. We carried out an electronic search with relevant keywords and identified 26 studies. We found that the nursing call centres directed patients to appropriate resources; the patients were adherent with nursing recommendations; and the nursing call centres were able to minimize unnecessary visits to healthcare facilities. </p>","PeriodicalId":90025,"journal":{"name":"NI 2012 : 11th International Congress on Nursing Informatics, June 23-27, 2012, Montreal, Canada. International Congress in Nursing Informatics (11th : 2012 : Montreal, Quebec)","volume":"2012 ","pages":"2"},"PeriodicalIF":0.0000,"publicationDate":"2012-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3799120/pdf/amia_2012_ni_002.pdf","citationCount":"0","resultStr":"{\"title\":\"Outcomes of nursing call centres: a literature review.\",\"authors\":\"Yaser Y Alqarrain, Leanne M Currie\",\"doi\":\"\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<p><p>The purpose of this literature review was to examine three common outcomes associated with nursing call centres. We carried out an electronic search with relevant keywords and identified 26 studies. We found that the nursing call centres directed patients to appropriate resources; the patients were adherent with nursing recommendations; and the nursing call centres were able to minimize unnecessary visits to healthcare facilities. </p>\",\"PeriodicalId\":90025,\"journal\":{\"name\":\"NI 2012 : 11th International Congress on Nursing Informatics, June 23-27, 2012, Montreal, Canada. International Congress in Nursing Informatics (11th : 2012 : Montreal, Quebec)\",\"volume\":\"2012 \",\"pages\":\"2\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2012-06-23\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3799120/pdf/amia_2012_ni_002.pdf\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"NI 2012 : 11th International Congress on Nursing Informatics, June 23-27, 2012, Montreal, Canada. International Congress in Nursing Informatics (11th : 2012 : Montreal, Quebec)\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"2012/1/1 0:00:00\",\"PubModel\":\"eCollection\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"NI 2012 : 11th International Congress on Nursing Informatics, June 23-27, 2012, Montreal, Canada. International Congress in Nursing Informatics (11th : 2012 : Montreal, Quebec)","FirstCategoryId":"1085","ListUrlMain":"","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"2012/1/1 0:00:00","PubModel":"eCollection","JCR":"","JCRName":"","Score":null,"Total":0}
Outcomes of nursing call centres: a literature review.
The purpose of this literature review was to examine three common outcomes associated with nursing call centres. We carried out an electronic search with relevant keywords and identified 26 studies. We found that the nursing call centres directed patients to appropriate resources; the patients were adherent with nursing recommendations; and the nursing call centres were able to minimize unnecessary visits to healthcare facilities.
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