Humana希望通过ISO注册来解决质量改进和客户满意度问题。

The Quality letter for healthcare leaders Pub Date : 2003-01-01

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摘要

寻求新的方法来提高临床操作的标准化和以客户为中心，总部位于肯塔基州路易斯维尔的Humana, Inc.于11月宣布，它已成为第一家在美国注册ISO 9001:2000的医疗保健公司，ISO 9001:2000是国际标准化组织(ISO)发布的质量管理标准。

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Humana looks to ISO registration to address quality improvement and customer satisfaction.

Seeking new ways to improve standardization of clinical operations and customer focus, Louisville, KY-based Humana, Inc. announced in November that it has become the first healthcare company to be registered in the U.S. under ISO 9001:2000, a quality management standard published by the International Organization for Standardization (ISO).

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The Quality letter for healthcare leaders

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