Workflow analysis an international tool: cost reduction while retaining personnel.

Throughout the world, governments and health-care facilities have been under pressure to reduce the costs associated with providing health care. Through the use of workflow analysis, many laboratory administrators have identified cost-saving measures. Consolidating technology (workstations) and reducing personnel have generated significant cost reductions for the laboratory. However, there are parts of the world where it is impossible to displace personnel, for example Spain. This case study, conducted in Catalonia, Spain, demonstrates how laboratory administrators, through the use of workflow analysis, can identify cost-saving measures without reducing laboratory personnel.