Opinions of residents of an extended care agency regarding food and food services.

The purpose of this study was to elicit opinions of residents in an extended care agency regarding the food and food services they received. In order to get specific information about both the positive and negative responses to these aspects of care, the Critical Incident Technique was used. The findings from interviews of 226 residents are discussed. The significance of the undertaking and findings is the use of the Critical Incident Technique which elicited qualitative information useful to the administrator of the agency.