{"title":"提高成员的保留率、满意度和遵从性。","authors":"M Kessler, E Garcia","doi":"","DOIUrl":null,"url":null,"abstract":"<p><p>The authors discuss a health care communications skills training workshop to teach providers how to enhance patient satisfaction, compliance, and loyalty. Participants are taught the characteristics and communication needs of the four basic behavioral styles. This knowledge can make for more beneficial provider-patient encounter and better outcomes.</p>","PeriodicalId":80070,"journal":{"name":"Medical interface","volume":"10 7","pages":"75-9"},"PeriodicalIF":0.0000,"publicationDate":"1997-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Enhancing member retention, satisfaction, and compliance.\",\"authors\":\"M Kessler, E Garcia\",\"doi\":\"\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<p><p>The authors discuss a health care communications skills training workshop to teach providers how to enhance patient satisfaction, compliance, and loyalty. Participants are taught the characteristics and communication needs of the four basic behavioral styles. This knowledge can make for more beneficial provider-patient encounter and better outcomes.</p>\",\"PeriodicalId\":80070,\"journal\":{\"name\":\"Medical interface\",\"volume\":\"10 7\",\"pages\":\"75-9\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1997-07-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Medical interface\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Medical interface","FirstCategoryId":"1085","ListUrlMain":"","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Enhancing member retention, satisfaction, and compliance.
The authors discuss a health care communications skills training workshop to teach providers how to enhance patient satisfaction, compliance, and loyalty. Participants are taught the characteristics and communication needs of the four basic behavioral styles. This knowledge can make for more beneficial provider-patient encounter and better outcomes.
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