了解在线心理健康论坛主持人的需求:现实主义综合和支持建议。

IF 5.8 2区 医学 Q1 PSYCHIATRY
Jmir Mental Health Pub Date : 2025-09-26 DOI:10.2196/58891
Heather Robinson, Millissa Booth, Lauren Fothergill, Claire Friedrich, Zoe Glossop, Jade Haines, Andrew Harding, Rose Johnston, Steven Jones, Karen Machin, Rachel Meacock, Kristi Nielson, Paul Marshall, Jo-Anne Puddephatt, Tamara Rakić, Paul Rayson, Jo Rycroft-Malone, Nick Shryane, Zoe Swithenbank, Sara Wise, Fiona Lobban
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引用次数: 0

摘要

背景:越来越多的人使用在线心理健康论坛来支持心理健康。这些论坛通常由训练有素的主持人主持,以确保一个安全的治疗环境。虽然主持人的角色是有益的,但它也可能是具有挑战性的。有必要了解这一角色对主持人的影响,以及如何最好地支持他们保持心理健康。目的:本研究旨在了解主持人的幸福感是如何、为什么以及在什么情况下受到主持人角色的影响,并就如何最好地支持主持人维持工作场所的心理健康提出可操作的建议。方法:我们对以下内容进行了现实主义综合:(1)2019年至2023年的已发表文献和灰色文献;(2)对论坛主持人和主持人的利益相关者访谈;(3)主办在线心理健康论坛的组织开发的主持人培训手册。自我决定理论作为这一综合的理论基础。结果:通过对9篇已发表论文、18次访谈和5本培训手册的现实分析,我们得出了24种情境-机制-结果配置。研究结果强调了通过满足自主性、能力和相关性的心理需求来支持调节幸福感的具体方式。允许版主按照个人动机工作的论坛可以增加版主的幸福感。论坛组织应该通过最初的期望设置来支持版主的能力,特别是版主对用户福祉的责任,以及持续的支持,比如有意义的监督和同伴支持。共同设计的培训、反思练习和体验式学习都是提高主持人能力和工作场所满意度的关键。在一个多元化的团队中工作,接触到创新的论坛设计,可以提高版主的心理健康。通过监督和鼓励自我照顾来为版主的健康提供组织支持,对于确保版主能够有效地履行其职责至关重要。在论坛中建立和支持有意义的关系可以促进心理健康和版主角色的治疗价值。版主面临的主要挑战是处理支持公开讨论和确保安全社区环境之间的冲突,以积极的方式分享版主和用户的生活经验,以及在匿名论坛的限制下支持人们。结论:这个现实主义的综合是第一个检查作为一个在线心理健康论坛的版主对幸福感的影响。针对特定的利益相关者群体,提出了支持主持人心理健康的建议,以帮助实施。组织层面的认可和促进支持对于实现支持调节者福祉的建议和干预措施尤为重要。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Understanding the Needs of Moderators in Online Mental Health Forums: Realist Synthesis and Recommendations for Support.

Background: There has been an increase in the use of online mental health forums to support mental health. These forums are often moderated by trained moderators to ensure a safe, therapeutic environment. While the moderator role is rewarding, it can also be challenging. There is a need to understand the impact of the role on moderators and how they can best be supported to maintain psychological well-being.

Objective: This study aimed to understand how, why, and in what contexts moderator well-being is affected by the moderator role and produce actionable recommendations for how moderators can best be supported to maintain workplace psychological well-being.

Methods: We conducted realist synthesis of (1) published and gray literature from 2019 to 2023, (2) stakeholder interviews with forum moderators and hosts, and (3) moderator training manuals developed by organizations that host online mental health forums. Self-determination theory was used as the theoretical basis for this synthesis.

Results: We developed 24 context-mechanism-outcome configurations from our realist analysis of 9 published papers, 18 interviews, and 5 training manuals. The findings highlight the specific ways in which moderator well-being can be supported through meeting the psychological needs for autonomy, competence, and relatedness. Forums that allow moderators to work in alignment with their personal motivations can increase moderator well-being. Forum organizations should support moderator competence through initial expectation setting, especially around moderator responsibility for user well-being, and ongoing support, such as meaningful supervision and peer support. Co-designed training, reflective practice, and experiential learning are all key to increasing moderator competence and satisfaction in the workplace. Working within a diverse team with access to innovative forum design can increase moderator psychological well-being. Organizational support for moderators' well-being through monitoring and encouraging self-care is vital to ensure moderators can effectively carry out their role. Making and supporting meaningful relationships in the forum can boost psychological well-being and the therapeutic value of the moderator role. Key challenges for moderators were dealing with conflicts between supporting open discussion and ensuring a safe community environment, sharing lived experiences in positive ways for both moderator and user, and supporting people within the limitations of an anonymous forum.

Conclusions: This realist synthesis is the first to examine the impacts on well-being of being a moderator of an online mental health forum. Recommendations to support moderator psychological well-being are proposed, targeted at specific stakeholder groups to aid implementation. Organizational-level endorsement and facilitation of support are particularly important for the realization of recommendations and interventions to support moderator well-being.

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来源期刊
Jmir Mental Health
Jmir Mental Health Medicine-Psychiatry and Mental Health
CiteScore
10.80
自引率
3.80%
发文量
104
审稿时长
16 weeks
期刊介绍: JMIR Mental Health (JMH, ISSN 2368-7959) is a PubMed-indexed, peer-reviewed sister journal of JMIR, the leading eHealth journal (Impact Factor 2016: 5.175). JMIR Mental Health focusses on digital health and Internet interventions, technologies and electronic innovations (software and hardware) for mental health, addictions, online counselling and behaviour change. This includes formative evaluation and system descriptions, theoretical papers, review papers, viewpoint/vision papers, and rigorous evaluations.
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