Understanding the importance of emotional intelligence in veterinary practice

Emotional intelligence (EI) is increasingly recognised as a core skill for veterinary professionals, shaping not only client communication but also teamwork, leadership and resilience in practice. This article examines the components of EI and their relevance to the veterinary workplace, from consultations and team dynamics to education and leadership. It highlights the impact of EI on professional satisfaction, client trust and practice performance, while also addressing how veterinary students and practitioners can benefit from actively developing these skills. The article emphasises that, unlike intelligence quotient (IQ), EI is not a fixed trait and can be developed throughout one's life. It outlines practical approaches to enhancing emotional awareness, empathy and relationship management, with the aim of supporting more effective practice and long-term professional wellbeing.