Saad Razzaq, Khadija Brouillette, Arielle Grossman, Lucy Pu, Julia Phillipp, Laurence Robert, Lauren Perlman, Shanti Rumjahn-Gryte, Sébastien Lamarre-Tellier, Bernard Unger, Anali Maneshi, Robert Primavesi, Laurie Hayes Plotnick
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McGill healthcare-management case competition: an educational innovation addressing critical healthcare issues in operations management.
The McGill Healthcare-Management Case Competition was developed to increase exposure and understanding of medical learners to operations management and quality improvement. The case competition was designed and implemented based on Kern's curriculum development framework focusing on experiential learning and case-based gamification. Informed by the Medical Council of Canada's objectives, it enabled participants to critically analyze real-world healthcare operations and associated challenges. Evaluation of the effectiveness of case competition using Kirkpatrick's model (level 1 and 2) demonstrated significant improvements in participants' perceived knowledge, comfort, and confidence addressing quality improvement issues and management of flow and overcrowding. The McGill Healthcare-Management Case Competition is an educational innovation that represents a curricular tool for integrating healthcare operations management and quality improvement education into medical training.
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