探索欧洲青年在线咨询聊天服务的特点:网络搜索研究。

IF 5.8 2区 医学 Q1 PSYCHIATRY
Jmir Mental Health Pub Date : 2025-08-20 DOI:10.2196/67949
Irati Higuera-Lozano, Virvatuli Uusimäki, Tuuli Pitkänen, Elke Denayer, Alexis Dewaele, Katalin Felvinczi, Lien Goossens, Zsuzsa Kaló, Mónika Rényi, María Cabello
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引用次数: 0

摘要

背景:全球年轻人越来越多地使用在线咨询聊天服务。越来越多的文献支持这些服务对青少年心理健康的使用和有效性。但是,还需要概述现有的主要资源,以确定该领域未得到满足的需要和差距。目的:本研究旨在对欧洲4个国家(比利时、芬兰、匈牙利和西班牙)现有的针对12-30岁人群的在线咨询聊天服务进行概述,并通过将收集到的数据与定义咨询领域最佳实践的公认质量标准标准进行比较,确定潜在的需求和差距。方法:在4个参与调查的国家使用相同的关键词进行网络搜索,以确定主要的聊天服务。聊天服务的最终选择是采用分层有目的抽样方法进行的。开发了一个通用的数据提取数据库,以记录来自这些网站的信息。最后,将提取的信息与儿童求助热线国际质量标准框架中选定的7个标准的实现情况进行比较。此外,某些聊天特征与满足儿童求助热线质量标准的数量进行了比较。结果:搜索总共确定了66个服务提供商,提供71种不同的聊天服务。非政府组织占全部服务提供者的一半以上,66个中有42个(64%)。66家服务提供商中有54家(82%)提供了额外的帮助热线,如热线。在66项聊天服务中,有6项(9%)使用了人工智能工具。各国之间存在差异;例如,在匈牙利和比利时,主要使用志愿人员担任顾问。特定话题的聊天服务在比利时和西班牙很常见,而在芬兰和匈牙利,聊天服务通常欢迎年轻人讨论广泛的话题。与国际儿童帮助热线的建议相比,发现了一些差距——例如,71个聊天服务中只有9个(13%)每天24小时运行,71个聊天服务中只有10个(14%)提供少数群体或外语互动。此外,一些国家普遍使用免费的社交媒体平台进行聊天服务,这可能会损害用户的隐私。成为国际儿童帮助热线联盟的成员与满足更多的标准标准有轻微的相关性(β系数1.55;P=.08)。结论:本研究提供了4个欧洲国家现有在线聊天咨询服务的全面概述。我们的研究结果表明,针对年轻人的一些现有聊天服务可以在可访问性、数据安全性和弱势群体纳入等方面得到改进。
本文章由计算机程序翻译,如有差异,请以英文原文为准。

Exploring the Characteristics of Online Counseling Chat Services for Youth in Europe: Web Search Study.

Exploring the Characteristics of Online Counseling Chat Services for Youth in Europe: Web Search Study.

Background: Online counseling chat services are increasingly used by young people worldwide. A growing body of literature supports the use and effectiveness of these services for adolescent mental health. However, there is also a need to provide an overview of the main existing resources to identify unmet needs and gaps in the field.

Objective: This study aims to provide an overview of existing online counseling chat services targeting individuals aged 12-30 years in 4 European countries (Belgium, Finland, Hungary, and Spain), and to identify potential needs and gaps by comparing the collected data with recognized quality standard criteria that define the best practices in the field of counseling.

Methods: A web search was conducted in the 4 participating countries using the same keywords to identify the main chat services. The final selection of chat services was made using a stratified purposive sampling method. A common data extraction database was developed to record information from these websites. Finally, the extracted information was compared against the fulfillment of 7 selected criteria from the Child Helpline International Quality Standards Framework. Additionally, certain chat characteristics were compared with the number of Child Helpline Quality Standard criteria fulfilled.

Results: The search identified a total of 66 service providers offering 71 different chat services. Nongovernmental organizations accounted for more than half of the total service providers42 of 66 (64%). Additional helplines, such as hotlines, were also available through 54 of 66 (82%) service providers. Artificial intelligence tools were incorporated into 6 of 66 (9%) chat services. Differences were observed between countries; for example, the use of volunteers as counselors was predominant in Hungary and Belgium. Topic-specific chat services were common in Belgium and Spain, whereas in Finland and Hungary, chat services generally welcomed a wide range of topics for young people to discuss. Comparisons with Child Helpline International's recommendations revealed some gaps-for example, only 9 of 71 (13%) chat services operated 24 hours a day, and only 10 of 71 (14%) offered interactions in minority groups or foreign languages. Additionally, the use of free social media platforms for chat services was prevalent in some countries, which could compromise users' privacy. Being part of the Child Helpline International consortium was marginally associated with meeting a higher number of standard criteria (β coefficient 1.55; P=.08).

Conclusions: This study provides a comprehensive overview of existing online chat counseling services in 4 European countries. Our findings suggest that some existing chat services for young people could be improved in areas such as accessibility, data security, and the inclusion of vulnerable groups.

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来源期刊
Jmir Mental Health
Jmir Mental Health Medicine-Psychiatry and Mental Health
CiteScore
10.80
自引率
3.80%
发文量
104
审稿时长
16 weeks
期刊介绍: JMIR Mental Health (JMH, ISSN 2368-7959) is a PubMed-indexed, peer-reviewed sister journal of JMIR, the leading eHealth journal (Impact Factor 2016: 5.175). JMIR Mental Health focusses on digital health and Internet interventions, technologies and electronic innovations (software and hardware) for mental health, addictions, online counselling and behaviour change. This includes formative evaluation and system descriptions, theoretical papers, review papers, viewpoint/vision papers, and rigorous evaluations.
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