索马里摩加迪沙两所公立医院的病人满意度和保健服务:一项横断面研究。

IF 1.6 Q3 HEALTH CARE SCIENCES & SERVICES
Frontiers in health services Pub Date : 2025-07-04 eCollection Date: 2025-01-01 DOI:10.3389/frhs.2025.1552322
Abdifatah Abdullahi Jalei, Yahye Sheikh Abdulle Hassan, Abdifetah Ibrahim Omar, Mohamed Abdi Ali
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引用次数: 0

摘要

导言:医疗保健系统的性能广泛认识到患者满意度是一个关键的措施,直接影响护理质量和健康结果。它反映了患者对保健服务的经验和看法,这对于确定差距和改进保健服务至关重要。在索马里等受冲突影响的地区,了解影响患者满意度的因素对于优化医疗服务和建立医疗服务提供者与患者之间的信任至关重要。本研究调查了索马里摩加迪沙Banadir和De Martino医院的患者满意度及其与提供者相关的决定因素。方法:对2023年5月至8月在索马里摩加迪沙两所公立医院门诊就诊的384名成年患者(18岁及以上)进行横断面研究。采用结构化问卷收集数据,使用STATA 16软件进行分析。结果:384名参与者中,58.6%的人年龄在30岁以下,88%的人是女性。患者总体满意度为53.13%。61.98%的患者对可及性不满意,73.70%的患者对护理的人性化感到满意。大多数参与者是已婚(68.2%)和文盲(62.2%)。患者满意度与教育水平(p = 0.009)以及收入之间存在显著关联(p)。讨论:研究发现,摩加迪沙公立医院的患者满意度一般。关爱连续性领域得分最低,关爱人性化领域得分最高。这些发现为在索马里受冲突影响的城市医疗机构中提高服务质量和以病人为中心的护理提供了重要的基线数据。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Patient satisfaction and health services in two public hospitals in Mogadishu, Somalia: a cross-sectional study.

Introduction: Healthcare system performance widely recognizes patient satisfaction as a pivotal measure that directly influences both the quality of care and health outcomes. It reflects patients' experiences and perceptions of healthcare delivery, which are essential for identifying gaps and implementing improvements in health services. In conflict-affected regions like Somalia, understanding the factors that shape patient satisfaction is crucial for optimizing healthcare delivery and building trust between healthcare providers and patients. This study investigates patient satisfaction and its provider-related determinants at Banadir and De Martino hospitals in Mogadishu, Somalia.

Methods: A cross-sectional study was conducted from May to August 2023, involving 384 adult patients (aged 18 years and older) seeking outpatient healthcare services at two public hospitals in Mogadishu, Somalia. Data were collected using structured questionnaires and analyzed using STATA 16 software.

Results: Of the 384 participants, 58.6% were under 30 years of age, and 88% were female. The overall patient satisfaction rate was 53.13%. While 61.98% of patients were unsatisfied with accessibility, but 73.70% were satisfied with the humanness of care. Most participants were married (68.2%) and illiterate (62.2%). Significant associations were found between patient satisfaction and education level (p = 0.009), as well as income (p < 0.001). Other demographic factors did not significantly influence satisfaction levels.

Discussions: The study found a modest patient satisfaction with public hospitals in Mogadishu. The lowest domain score was for continuity of care, while the highest was for humanness of care. These findings provide crucial baseline data for enhancing service quality and patient-centered care in Somalia's conflict-affected urban healthcare settings.

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