Anna Fiastro, Nikeeta Shah, Rebecca Gomperts, Jessica Gipson, Emily Godfrey
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Communication with Patients Using Asynchronous Telehealth Medication Abortion Services.
Introduction: Understanding patient communication with clinic providers or staff in telemedicine abortion can inform appropriate staffing.
Methodology: We describe patient-service communication when using asynchronous telemedicine abortion services from April-November 2020 (n=504) and compare patient demographics with number of messages using Kruskal-Wallis rank sum test.
Results: About half of patients communicated with staff (56%, n= 287), median 6 messages per patient (Interquartile range: 3-10 messages). Primary topics included 1) eligibility, 2) payment, 3) medication delivery, and 4) physical process. Message volume did not differ by patient demographics.
Implications: Our findings inform communication and staffing quantity and quality in telemedicine abortion provision.
Implications statement: Asynchronous telehealth abortion patients require minimal communication, and most inquiries can be addressed by non-clinical staff. These insights can inform resource allocation and staffing decisions in telehealth abortion services, improving efficiency while maintaining patient satisfaction.
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