Exploring Patient-Centered Care Implementation in Indonesian Hospitals: Insights from a Literature Review.

The objective of this study is to assess the implementation of PCC in Indonesian hospitals. The methodology employed in this study involves doing a comprehensive review of existing literature. The search criteria included articles published from January 2019 to December 2023, focusing on the implementation of patient-centered care in Indonesian hospitals. The review revealed that PCC implementation in Indonesian hospitals varies across different facilities and PCC dimensions, including respect for patient preferences, emotional support, and care coordination. The implementation of PCC is linked to higher levels of patient satisfaction and improved clinical outcomes. There are challenges in the organizational setting, such as the complex schedule for attending physicians. Establishing guidelines, providing monetary incentives, and presenting role models are some potential strategies to overcome these barriers. The implementation of PCC in Indonesian hospitals has been executed and holds the potential to enhance patient satisfaction. There are still challenges and shortcomings in the implementation of PCC.