L. Pizzichini , A. Sabatini , G.L. Gregori , V. Cillo , P. Sasso
{"title":"汽车行业可持续商业模式创新的数字化服务化:一个汽车经销商的实证视角","authors":"L. Pizzichini , A. Sabatini , G.L. Gregori , V. Cillo , P. Sasso","doi":"10.1016/j.techsoc.2025.102976","DOIUrl":null,"url":null,"abstract":"<div><div>The automotive industry is currently experiencing a profound transformation driven by digital servitisation (DS) and a transition towards sustainability, necessitating substantial alterations in traditional business models (BMs). The increasing emphasis on service provision within the contemporary economic landscape underscores the critical role of digital technologies in expediting this transition, particularly within the automotive sector. Industry participants strategically adapt their service portfolios to sustain and enhance their competitive advantage. This article identifies a notable gap in the existing literature regarding the limited exploration of business model innovation (BMI) among automotive dealers, while the predominant focus of prior research has been on car manufacturers and supply chains. The primary objective of this study is to investigate the impact of digital servitisation on business model innovation within the automotive industry, with a specific focus on the empirical perspective of car dealerships, as they shift their emphasis from traditional product offerings to enhanced service provision. Through a rigorous empirical research design that incorporates case study analysis and in-depth interviews, this study provides novel insights into the role of digital technologies in facilitating business model innovation in the automotive distribution sector.</div></div>","PeriodicalId":47979,"journal":{"name":"Technology in Society","volume":"83 ","pages":"Article 102976"},"PeriodicalIF":12.5000,"publicationDate":"2025-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Digital servitisation for sustainable business model innovation in the automotive industry: The empirical perspective of a car dealer\",\"authors\":\"L. Pizzichini , A. Sabatini , G.L. Gregori , V. Cillo , P. Sasso\",\"doi\":\"10.1016/j.techsoc.2025.102976\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><div>The automotive industry is currently experiencing a profound transformation driven by digital servitisation (DS) and a transition towards sustainability, necessitating substantial alterations in traditional business models (BMs). The increasing emphasis on service provision within the contemporary economic landscape underscores the critical role of digital technologies in expediting this transition, particularly within the automotive sector. Industry participants strategically adapt their service portfolios to sustain and enhance their competitive advantage. This article identifies a notable gap in the existing literature regarding the limited exploration of business model innovation (BMI) among automotive dealers, while the predominant focus of prior research has been on car manufacturers and supply chains. The primary objective of this study is to investigate the impact of digital servitisation on business model innovation within the automotive industry, with a specific focus on the empirical perspective of car dealerships, as they shift their emphasis from traditional product offerings to enhanced service provision. Through a rigorous empirical research design that incorporates case study analysis and in-depth interviews, this study provides novel insights into the role of digital technologies in facilitating business model innovation in the automotive distribution sector.</div></div>\",\"PeriodicalId\":47979,\"journal\":{\"name\":\"Technology in Society\",\"volume\":\"83 \",\"pages\":\"Article 102976\"},\"PeriodicalIF\":12.5000,\"publicationDate\":\"2025-06-07\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Technology in Society\",\"FirstCategoryId\":\"90\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S0160791X25001666\",\"RegionNum\":1,\"RegionCategory\":\"社会学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"SOCIAL ISSUES\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Technology in Society","FirstCategoryId":"90","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0160791X25001666","RegionNum":1,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"SOCIAL ISSUES","Score":null,"Total":0}
Digital servitisation for sustainable business model innovation in the automotive industry: The empirical perspective of a car dealer
The automotive industry is currently experiencing a profound transformation driven by digital servitisation (DS) and a transition towards sustainability, necessitating substantial alterations in traditional business models (BMs). The increasing emphasis on service provision within the contemporary economic landscape underscores the critical role of digital technologies in expediting this transition, particularly within the automotive sector. Industry participants strategically adapt their service portfolios to sustain and enhance their competitive advantage. This article identifies a notable gap in the existing literature regarding the limited exploration of business model innovation (BMI) among automotive dealers, while the predominant focus of prior research has been on car manufacturers and supply chains. The primary objective of this study is to investigate the impact of digital servitisation on business model innovation within the automotive industry, with a specific focus on the empirical perspective of car dealerships, as they shift their emphasis from traditional product offerings to enhanced service provision. Through a rigorous empirical research design that incorporates case study analysis and in-depth interviews, this study provides novel insights into the role of digital technologies in facilitating business model innovation in the automotive distribution sector.
期刊介绍:
Technology in Society is a global journal dedicated to fostering discourse at the crossroads of technological change and the social, economic, business, and philosophical transformation of our world. The journal aims to provide scholarly contributions that empower decision-makers to thoughtfully and intentionally navigate the decisions shaping this dynamic landscape. A common thread across these fields is the role of technology in society, influencing economic, political, and cultural dynamics. Scholarly work in Technology in Society delves into the social forces shaping technological decisions and the societal choices regarding technology use. This encompasses scholarly and theoretical approaches (history and philosophy of science and technology, technology forecasting, economic growth, and policy, ethics), applied approaches (business innovation, technology management, legal and engineering), and developmental perspectives (technology transfer, technology assessment, and economic development). Detailed information about the journal's aims and scope on specific topics can be found in Technology in Society Briefings, accessible via our Special Issues and Article Collections.