Differences in quality indicators of emergency care between on- and off-hours at Ghanaian district hospitals

Introduction

Quality of off-hours care (nights, weekends) for many emergency conditions frequently proves inadequate. Most studies on this topic are from high-income countries. Given existing resource restrictions in low- and middle-income countries, it is especially relevant to know how care is impacted during off-hours, when resources are usually less. We assessed differences in quality indicators of emergency care between on- and off-hours at two district hospitals.

Methods

In this prospective cohort study conducted from June 2021 to May 2023, patients presenting to the emergency unit between 8 AM and 8 PM on weekdays were categorized as presenting during on-hours. Those presenting between 8 PM and 8 AM or anytime on weekends were considered off-hours. Completion of 16 quality indicators was compared between patients who received care during on- and off-hours.

Results

Data were gathered on 7831 patients: 5019 (64.1 %) presenting during on-hours and 2812 (35.9 %) during off-hours. Overall achievement of quality indicators ranged from 27.1 % (recording GCS) to 98.3 % (documentation of diagnosis). Twelve indicators were performed in <80 % of patients. Four indicators were performed more often during on-hours: primary survey for trauma patients; blood glucose; documentation of diagnosis; and Glasgow Coma Scale. Three indicators were performed more often during off-hours: splinting of long-bone fractures; analgesics given to patients reporting pain; and recording of complete initial vital signs. Although there were significant differences in seven indicators, differences were small (<10 %) in six.

Conclusion

There were limited differences in performance of quality indicators between on- and off-hours, indicating a general consistency of quality of care across daily and weekly cycles. However, most indicators were performed in <80 % of patients. Monitoring of quality indicators of emergency care should be done more consistently as a way to standardise care and improve patient outcomes.