Da-Yee Jeung, Hyoung Ryoul Kim, Hansoo Song, Inah Kim, Jin-Ha Yoon, Sang-Baek Koh, Sung-Soo Oh, Hee-Tae Kang, Dae-Sung Hyun, Chunhui Suh, Sei Jin Chang
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To validate the scale's reliability and validity, a self-administered survey was conducted among 359 service industry workers using KELS®11, burnout, and depression scales. KELS®11 was reclassified, and its reliability and validity were evaluated. Receiver operating characteristic curve analysis was conducted to establish sex-specific cutoff values (normal vs. high-risk groups).</p><p><strong>Results: </strong>KELS®11 was designed to account for individual, organizational, and cultural contexts. It consists of four subscales and 11 items: \"emotional regulation\" (2 items), \"emotional dissonance\" (3 items), \"organizational monitoring\" (2 items), and \"organizational protective system for emotional labor\" (4 items). KELS®11 demonstrated good validity (content validity ratio: 0.84; item convergence/discriminant validity success rates: 100%; correlation with burnout: r = 0.185-0.436, p < 0.01; correlation with depression: r = 0.128-0.339, p < 0.05) and reliability (Cronbach's alpha: 0.597-0.795). Additionally, sex-specific reference values were established to determine risk groups based on the intensity of emotional labor exposure.</p><p><strong>Conclusions: </strong>KELS®11 is a validated and reliable measurement tool designed to assess the intensity and magnitude of emotional labor in the workplace. 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引用次数: 0
摘要
背景:情绪劳动是指对情绪和表情的管理,以满足工作角色的情感要求。本研究旨在开发韩国情绪劳动量表(KELS®11)的修订版,以2014年推出的第一版(KELS-24)为基础,并通过验证过程为其在韩国工作场所的使用提供实际应用和指导。方法:修订后的KELS®11从24项KELS中提取,经过8位专家的评审过程。为了验证量表的信度和效度,我们使用KELS®11、倦怠和抑郁量表对359名服务业工作者进行了自我管理调查。对KELS®11进行重新分类,并对其信度和效度进行评估。进行受试者工作特征曲线分析以建立性别特异性的临界值(正常组与高危组)。结果:KELS®11的设计考虑了个人、组织和文化背景。该量表包括四个子量表,共11个条目:“情绪调节”(2个条目)、“情绪失调”(3个条目)、“组织监控”(2个条目)和“情绪劳动的组织保护系统”(4个条目)。KELS®11具有良好的效度(内容效度比:0.84;项目收敛/判别效度成功率:100%;与职业倦怠相关:r = 0.185 ~ 0.436, p < 0.01;与抑郁的相关性:r = 0.128 ~ 0.339, p < 0.05),信度(Cronbach’s alpha: 0.597 ~ 0.795)。此外,建立了基于性别的参考值,以确定基于情绪劳动暴露强度的风险群体。结论:KELS®11是一种经过验证和可靠的测量工具,旨在评估工作场所情绪劳动的强度和程度。修订后的工具反映了情绪劳动测量量表开发中的关键考虑因素。
Emotional labor (KELS®11): scale development and validation in the Korean context.
Background: Emotional labor refers to the management of emotions and expressions to meet the emotional requirements of a job role. This study aimed to develop a revised version of the Korean Emotional Labor Scale (KELS®11), based on the first edition (KELS-24) introduced in 2014, and to provide practical applications and guidelines for its use in the Korean workplace through a validation process.
Methods: The revised version of KELS®11 was derived from the 24-item KELS, following a review process involving eight experts. To validate the scale's reliability and validity, a self-administered survey was conducted among 359 service industry workers using KELS®11, burnout, and depression scales. KELS®11 was reclassified, and its reliability and validity were evaluated. Receiver operating characteristic curve analysis was conducted to establish sex-specific cutoff values (normal vs. high-risk groups).
Results: KELS®11 was designed to account for individual, organizational, and cultural contexts. It consists of four subscales and 11 items: "emotional regulation" (2 items), "emotional dissonance" (3 items), "organizational monitoring" (2 items), and "organizational protective system for emotional labor" (4 items). KELS®11 demonstrated good validity (content validity ratio: 0.84; item convergence/discriminant validity success rates: 100%; correlation with burnout: r = 0.185-0.436, p < 0.01; correlation with depression: r = 0.128-0.339, p < 0.05) and reliability (Cronbach's alpha: 0.597-0.795). Additionally, sex-specific reference values were established to determine risk groups based on the intensity of emotional labor exposure.
Conclusions: KELS®11 is a validated and reliable measurement tool designed to assess the intensity and magnitude of emotional labor in the workplace. The revised tool reflects critical considerations in the development of emotional labor measurement scales.
期刊介绍:
Annals of Occupational and Environmental Medicine (AOEM) is an open access journal that considers original contributions relevant to occupational and environmental medicine and related fields, in the form of original articles, review articles, short letters and case reports. AOEM is aimed at clinicians and researchers working in the wide-ranging discipline of occupational and environmental medicine. Topic areas focus on, but are not limited to, interactions between work and health, covering occupational and environmental epidemiology, toxicology, hygiene, diagnosis and treatment of diseases, management, organization and policy. As the official journal of the Korean Society of Occupational and Environmental Medicine (KSOEM), members and authors based in the Republic of Korea are entitled to a discounted article-processing charge when they publish in AOEM.