COVID-19和英国患者报告的全科医生经历

IF 2.5 Q2 PRIMARY HEALTH CARE
BJGP Open Pub Date : 2025-05-13 DOI:10.3399/BJGPO.2024.0209
Paul Allanson, Paul Logan
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引用次数: 0

摘要

背景:2019冠状病毒病大流行导致英格兰全科医生的运营模式迅速转变,人们转向使用远程预约,而不是面对面预约。目的:根据患者对自身经历的看法,评估英国在COVID-19大流行期间全科医疗质量的变化。设计与设置:分析2018年至2023年年度全科患者调查中患者报告体验措施(PREMs)的实践级多类别响应数据。方法:在实践和国家层面的医疗质量变化进行了评估,使用敏感的指数,在整个PREM反应类别的患者反应分布的变化,而不仅仅是在比例满足一些二进制质量阈值。结果:尽管对全科医生的操作进行了限制,但在2020年至2021年的调查期间,全国患者报告的全科医生经历有所改善,在2021年至2022年期间急剧下降,然后恢复了大流行前的下降趋势。在所有连续年份之间,实践层面的医疗保健质量变化的变化相当大。结论:在大流行期间,患者报告全科诊疗经历的变化反映了公众对国民保健服务态度的更广泛转变,以及服务性质和质量的真正变化。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
COVID-19 and patient-reported experience of general practice in England.

Background: The COVID-19 pandemic led to a rapid transformation of the operating model for GP practices in England, with a switch towards the use of remote rather than face-to-face appointments.

Aim: To assess changes in the quality of general practice in England over the course of the COVID-19 pandemic based on patients' views of their experiences.

Design & setting: Analysis of practice-level multicategory response data on patient-reported experience measures (PREMs) from annual General Practice Patient Surveys for 2018 to 2023.

Method: Healthcare quality changes at both practice and national levels were assessed using an index sensitive to changes in the distribution of patient responses across the full set of PREM response categories not just in the proportion meeting some binary quality threshold.

Results: Patients' reported experience of general practice improved nationally between the 2020 and 2021 surveys in spite of the restrictions on the operation of GP practices, fell sharply between 2021 and 2022 and then resumed the pre-pandemic downward trend. Variation in healthcare quality changes at the practice level was considerable between all consecutive years.

Conclusions: Changes in patients' reports of their experience of general practice over the course of the pandemic reflected broader shifts in public attitudes towards the NHS as well as real changes in the nature and quality of service delivery.

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来源期刊
BJGP Open
BJGP Open Medicine-Family Practice
CiteScore
5.00
自引率
0.00%
发文量
181
审稿时长
22 weeks
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