工作场所的攻击行为——年轻护士的经验:初步研究。

Renata Mroczkowska, Wiktoria Piejko, Bogusława Serzysko
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引用次数: 0

摘要

背景:护士工作环境的特点是高水平的压力和情绪紧张。护士经常遭受攻击,被认为是医疗保健中的主要职业危害之一。本研究旨在找出攻击年轻护士的原因、动机和影响因素。材料和方法:研究涉及105名来自波兰西里西亚地区医院的护士,通过社交媒体招募,专业经验≤5年。该研究于2023年1月18日至5月30日进行,使用了一份包含21个问题的专有问卷,内容涉及工作中遭受侵犯的频率、类型和原因。结果:所有护士(100%)报告曾遭受过工作场所攻击,主要来自同事(41.90%)和患者(34.29%)。最常见的形式是大喊大叫(33.33%)和辱骂(31.43%)。72.38%的护士报告了成人歧视,定义为年龄或任期短的歧视。有成年经历的患者更容易报告高级护士的攻击行为(57.58%比15.38%),但较少报告来自患者的攻击行为(25.76%比48.72%,p = 0.004)。虽然单位类型和成人水平之间的相关性没有达到统计学意义(χ²= 5.555,p = 0.063),但数据表明某些单位,特别是重症监护病房有较高成人水平的趋势,这值得进一步调查。经历成人化的护士报告的工作满意度较低(51.52%对82.05%,p = 0.004),更有可能考虑换工作(71.43%),突出了成人化对职业关系、工作满意度和整体幸福感的影响。结论:职业生涯早期的护士经常遭遇职场攻击,主要表现为与成人化和压力相关的横向攻击,显著降低了护士的工作满意度。最常见的侵犯形式包括妨碍工作、缺乏支持、侮辱和大喊大叫。实施冲突管理培训、心理支持计划和指导计划可以大大改善工作条件,减少员工流失率。医疗卫生工作卫生安全,2025;76(2)。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Aggressive behavior in the workplace - experiences of young nurses: preliminary study.

Background: The work environment of nurses is characterized by high levels of stress and emotional tension. Nurses frequently experience aggression, considered one of the main occupational hazards in healthcare. The study aimed to identify causes, motivations, and factors influencing aggression towards young nurses.

Material and methods: The study involved 105 nurses from hospitals in the Silesian region of Poland, recruited via social media, with ≤5 years of professional experience. Conducted from January 18 to May 30, 2023, it used a proprietary questionnaire of 21 questions about the frequency, types, and causes of aggression experienced at work.

Results: All nurses (100%) reported experiencing aggression in the workplace, mainly from colleagues (41.90%) and patients (34.29%). The most common forms were shouting (33.33%) and verbal abuse (31.43%). Adultism, defined as discrimination based on age or short tenure, was reported by 72.38% of nurses. Those experiencing adultism were more likely to report aggression from senior nurses (57.58% vs. 15.38%), but less likely to report aggression from patients (25.76% vs. 48.72%, p = 0.004). Although the association between unit type and level of adultism did not reach statistical significance (χ² = 5.555, p = 0.063), the data suggest a trend toward higher levels of adultism in certain units, particularly intensive care units which warrants further investigation. Nurses experiencing adultism reported lower job satisfaction (51.52% vs. 82.05%, p = 0.004) and were more likely to consider changing jobs (71.43%) highlighting the impact of adultism on professional relationships, job satisfaction, and overall well-being.

Conclusions: Early-career nurses frequently encounter workplace aggression, primarily in the form of horizontal aggression associated with adultism and stress, which significantly reduces their job satisfaction. The most commonly reported forms of aggression include workplace obstruction, lack of support, insults, and shouting. Implementing conflict management training, psychological support programs, and mentoring initiatives can substantially improve working conditions and reduce staff turnover. Med Pr Work Health Saf. 2025;76(2).

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