可用性测试在错误点击时突出显示可点击热点的原型是否有效?

IF 3.7 2区 计算机科学 Q1 COMPUTER SCIENCE, SOFTWARE ENGINEERING
Matus Krajcovic , Peter Demcak , Eduard Kuric
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引用次数: 0

摘要

在用户体验设计中,原型是早期诊断可用性问题不可或缺的工具。设计可用性测试以适应原型有限的交互性对于获得相关的参与者反馈至关重要。热点突出是所有著名的原型工具都采用的一种技术,它允许可用性测试人员看到原型的哪些区域是可点击的。与参与者完全独立完成任务的情况相比,当前的知识体系缺乏关于突出显示如何影响可用性测试结果的明确答案。无论是否启用热点突出显示,研究都可以被同样对待吗?如何以及何时可以或应该使用热点突出显示?为了进行调查,我们进行了一个有80名参与者和240个任务完成的受试者之间的实验,在实验中,我们比较了热点突出显示的存在对用户行为的影响。它的结果表明,热点突出可以影响参与者的行为之前和突出显示后,导致潜在的不同的可用性发现,如果不考虑。突出显示的引导改变了点击的目标,并通过有意触发突出显示来鼓励有效地找到解决方案。考虑到Hotspot highlight在促进有限交互性原型可用性测试方面的潜力,我们讨论了该技术的潜在适应性,以解决其当前问题,从而实现更方法论上合理的可用性评估。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Is usability testing valid with prototypes where clickable hotspots are highlighted upon misclick?
In user experience design, prototypes are an indispensable tool for early diagnosis of usability issues. Designing usability testing to accommodate a prototype’s limited interactivity is essential to obtain relevant participant feedback. Hotspot Highlighting is a technique employed by all prominent prototyping tools to allow usability testers to see which areas of the prototype are clickable. The current body of knowledge lacks definite answers on how highlighting impacts usability testing results, compared to scenarios where participants complete tasks fully on their own. Can studies be treated the same, regardless of whether Hotspot Highlighting is enabled? What are the recommendations for how and when Hotspot Highlighting can or should be used? To investigate, we conduct a between-subjects experiment with 80 participants and 240 task completions in which we compare user behavior depending on the presence of Hotspot Highlighting. Its results indicate that Hotspot Highlighting can affect participant behavior before and after a highlight is displayed, leading to potentially different usability findings if left unaccounted for. The guidance of highlights changes the targets of clicks and encourages cognitively efficient finding of solutions by intentionally triggering the highlights. Considering the potential of Hotspot Highlighting to facilitate the usability testing of prototypes with limited interactivity, we discuss potential adaptations of the technique that address its current issues for more methodologically sound usability evaluation.
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来源期刊
Journal of Systems and Software
Journal of Systems and Software 工程技术-计算机:理论方法
CiteScore
8.60
自引率
5.70%
发文量
193
审稿时长
16 weeks
期刊介绍: The Journal of Systems and Software publishes papers covering all aspects of software engineering and related hardware-software-systems issues. All articles should include a validation of the idea presented, e.g. through case studies, experiments, or systematic comparisons with other approaches already in practice. Topics of interest include, but are not limited to: •Methods and tools for, and empirical studies on, software requirements, design, architecture, verification and validation, maintenance and evolution •Agile, model-driven, service-oriented, open source and global software development •Approaches for mobile, multiprocessing, real-time, distributed, cloud-based, dependable and virtualized systems •Human factors and management concerns of software development •Data management and big data issues of software systems •Metrics and evaluation, data mining of software development resources •Business and economic aspects of software development processes The journal welcomes state-of-the-art surveys and reports of practical experience for all of these topics.
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