后新冠肺炎时代影响网络物理教学服务质量指标评价与排名的关键：一种混合模糊ANP-GRA方法

IF 1.5 4区社会学 Q2 SOCIAL SCIENCES, INTERDISCIPLINARY

Evaluation and Program Planning Pub Date : 2025-03-25 DOI:10.1016/j.evalprogplan.2025.102590

Yu-Yu Ma , Chia-Liang Lin

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引用次数: 0

摘要

在后新冠肺炎时代，在线教育仍然是一种常见的教学方式。然而，在线物理教育服务质量的相关研究在这一时期仍是一个重要的研究空白。为此，本文提出一种混合多准则决策（MCDM）模型，分析和评估后冠状病毒时代在线物理教育行业提供和保持高服务质量的关键因素。研究发现，可靠性、响应能力和保证等维度在疫情后时代提供高质量在线物理教育服务方面发挥着重要作用。同时，员工可靠性、优秀合格教师、诚信合规、客户需求响应速度、安全交易机制等指标是后新冠时代提供高质量在线物理教学服务不可或缺的因素。本研究的主要贡献是提出了一种模糊分析网络过程（FANP）和灰色理性分析（GRA）相结合的方法来计算模糊离散条件下后新冠肺炎时代在线物理教学服务质量指标并进行排序。最后，本研究的研究成果具有一定的指导作用，可以成为网络物理教学相关行业在未来类似场景下保持良好服务质量的指南。

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Key influencing service quality index evaluation and ranking for online physics teaching in the post-COVID-19 era: A hybrid fuzzy ANP-GRA approach

In the post-COVID-19 era, online education is still a common way of teaching and learning. However, related research on service quality for online physics education is still an important research gap in this period. Therefore, a hybrid multiple-criteria decision making (MCDM) model is proposed in this study to analyse and evaluate the key factors for the provision and maintenance of high service quality of the online physics education industry in the post coronavirus era. dimensions such as reliability, responsiveness and assurance were found to have an important role in the provision of high-quality online physics education services in the post-epidemic era. In the meantime, indicators such as employee reliability, excellent and qualified teachers, honesty and compliance, customer demand response speed and secure transaction mechanism are indispensable factors for providing high-quality online physics teaching services in the post-COVID-19 era. The main contribution of this study is to propose an integrated method of fuzzy analytic network process (FANP) and grey rational analysis (GRA) to calculate and rank service quality index of online physics teaching in the post-COVID-19 era under fuzzy environment and discrete conditions. Finally, the research findings of this study have a guiding role to become a guide for the industries related to online physics teaching to maintain good service quality in similar scenarios in the future.

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来源期刊

Evaluation and Program Planning SOCIAL SCIENCES, INTERDISCIPLINARY-

CiteScore

3.10

自引率

6.20%

发文量

112

期刊介绍： Evaluation and Program Planning is based on the principle that the techniques and methods of evaluation and planning transcend the boundaries of specific fields and that relevant contributions to these areas come from people representing many different positions, intellectual traditions, and interests. In order to further the development of evaluation and planning, we publish articles from the private and public sectors in a wide range of areas: organizational development and behavior, training, planning, human resource development, health and mental, social services, mental retardation, corrections, substance abuse, and education.