[保健护理人员:观点、动机、兴趣和工作挑战]。

Maria Florencia Grande Ratti, Diana Hongn, Inés Ichazo, Sofía Rossetti, Delfina Murature, Bernardo Julio Martinez, Romina Yasmin Perez Manelli
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引用次数: 0

摘要

人口老龄化导致慢性病和对日常活动的依赖,使护理人员必不可少。目的是探讨这些工人的看法和担忧。方法:2023年,在阿根廷布宜诺斯艾利斯的一家三级医院进行了一项定性研究,其中包括对护理人员的10次个人和半结构化访谈。对获得的材料进行主题内容分析,并通过三角测量,按新兴维度对文本进行编码。结果:女性居多(90%),中年(52岁),学历低,经经验培训。出现了五个主要题目:(a)责任和职能;(b)工作条件;(c)情感和联系问题;(d)通讯问题;(e)卫生系统的愿景和经验。工作任务包括情感支持、与团队(医生和家人)沟通、委派家务。由于技术语言、缺乏时间和对其作用的认识,沟通问题突出。出院后随访缺乏连续性是一个系统性问题,尽管他们积极评价在危机中的信息。工作困难包括工作时间长、暴力事件(身体、语言、心理或情感)、低工资和非正式雇用方法(没有保护休息或健康的权利)。尽管如此,他们还是表达了对病人的奉献和同情。结论:本研究的结果为改善医护人员的工作条件和安全提供了有价值的信息,强调了改善他们的工作环境和社会认可的必要性。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
[Health caregivers: perspectives, motivations, interests, and work challenges].

Introduction: Population aging leads to chronic diseases and dependency on daily activities, making caregivers essential. The aim was to explore the perceptions and concerns of these workers.

Method: In 2023, a qualitative study that included ten individual and semi-structured interviews with caregivers was conducted in a tertiary hospital in Buenos Aires, Argentina. The obtained material was subjected to thematic content analysis, and through triangulation, the text was coded by emerging dimensions.

Results: Women predominated (90%), middle-aged (52 years), with low education and training through experience. Five major topics emerged: (a) responsibilities and functions; (b) working conditions; (c) emotions and bonding issues; (d) communication problems; and (e) vision and experience of the health system. Work tasks included emotional support, communication with the team (doctor and family), and delegation of household tasks. Communication problems were highlighted due to technical language, lack of time, and recognition of their role. The lack of continuity in post-discharge follow-up was a systematic problem, although they positively valued the information in the epicrisis. Work difficulties included long hours, episodes of violence (physical, verbal, psychological, or emotional), low salaries, and informal hiring methods (without rights that protect rest or health). Despite this, they expressed dedication and empathy toward patients.

Conclusions: This study's results provide valuable information for improving the working conditions and safety of healthcare workers, highlighting the need to improve both their work environment and their social recognition.

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