A Dashboard for the Visualisation of Areas of Collaboration Analytics

In this paper, we present the ArCA Dashboard, a tool for the analysis of collaborative work carried out in Enterprise Collaboration Systems. The dashboard is organised around the Areas of Collaboration Analytics suggested by the ArCA Framework. ArCA is a classification scheme, which was developed from an in-depth literature review of studies on the use of Enterprise Social Systems. We use the event, content and organisational data from a large operational Enterprise Collaboration System as a case example to illustrate the use of the dashboard. The literature contains a large number of highly specialised studies that use data sets only once and only show the situation in the user organisation at a given point in time. It was our aim to develop a tool that could provide longitudinal Business Intelligence on the use of Enterprise Collaboration Systems and allows researchers and user organisations to monitor and study changes in the digital support of collaborative work over time.