Systemische Kommunikation im zahnmedizinischen Kontext.

As patients in a dental or medical context, persons find themselves in a vulnerable, exceptional psychological and physical situation, in which the solution-oriented regulation of emotions requires mindful, systemic communication. This review describes typical placebo and nocebo effects in verbal, paraverbal and non-verbal communication and their impact on patients and their relationship with dental or medical professionals. In addition, a training curriculum for second-year undergraduate dental master’s students is described, that not only provides students with the necessary competences for solution-oriented systemic communication, but also enables them to experience its effectiveness in the clinical context.