{"title":"信息隐私问题对非传统监控环境下信息系统使用行为的影响:中介调节法","authors":"Jeewon Cho, Insu Park","doi":"10.1007/s10796-024-10549-z","DOIUrl":null,"url":null,"abstract":"<p>Electronic surveillance/monitoring has become ubiquitous in modern organizations as advanced information technology (IT) expands organizational capacity to track system users’ daily information systems (IS) activities. Although this environmental shift surrounding IS raises an important (though largely unexplored) issue of IS users’ information privacy and subsequent IS behaviors, little is known about cognitive/psychological processes and boundary conditions underlying IS users’ information privacy concerns and behaviors under the context of non-volitional workplace surveillance. Grounded on psychological reactance theory, this paper articulates how and when information privacy concerns under workplace surveillance relate to IS use behaviors (i.e., effective IS use and shadow IT use) via psychological reactance. In addition, it investigates IS procedural fairness, a contextual boundary condition. We tested a research model using two surveys (via online platforms) data collected from a sample of 301 and 302 IS users working under electronic surveillance/monitoring systems in various organizations and industries. Using moderated mediation analyses, the results of the study show that (1) psychological reactance mediates the relationship between IS users’ information privacy concerns and effective IS use and shadow IT use, respectively; and (2) IS procedural fairness acts as a boundary condition for the given mediated relationships such that the negative impacts of information privacy concerns on psychological reactance and IS behaviors are mitigated. Implications for theory and practice are discussed.</p>","PeriodicalId":13610,"journal":{"name":"Information Systems Frontiers","volume":"83 1","pages":""},"PeriodicalIF":6.9000,"publicationDate":"2024-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"The impact of information privacy concerns on information systems use behaviors in non-volitional surveillance contexts: A moderated mediation approach\",\"authors\":\"Jeewon Cho, Insu Park\",\"doi\":\"10.1007/s10796-024-10549-z\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<p>Electronic surveillance/monitoring has become ubiquitous in modern organizations as advanced information technology (IT) expands organizational capacity to track system users’ daily information systems (IS) activities. Although this environmental shift surrounding IS raises an important (though largely unexplored) issue of IS users’ information privacy and subsequent IS behaviors, little is known about cognitive/psychological processes and boundary conditions underlying IS users’ information privacy concerns and behaviors under the context of non-volitional workplace surveillance. Grounded on psychological reactance theory, this paper articulates how and when information privacy concerns under workplace surveillance relate to IS use behaviors (i.e., effective IS use and shadow IT use) via psychological reactance. In addition, it investigates IS procedural fairness, a contextual boundary condition. We tested a research model using two surveys (via online platforms) data collected from a sample of 301 and 302 IS users working under electronic surveillance/monitoring systems in various organizations and industries. Using moderated mediation analyses, the results of the study show that (1) psychological reactance mediates the relationship between IS users’ information privacy concerns and effective IS use and shadow IT use, respectively; and (2) IS procedural fairness acts as a boundary condition for the given mediated relationships such that the negative impacts of information privacy concerns on psychological reactance and IS behaviors are mitigated. 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引用次数: 0
摘要
随着先进的信息技术(IT)扩大了组织跟踪系统用户日常信息系统(IS)活动的能力,电子监视/监控在现代组织中变得无处不在。尽管围绕着信息系统的这种环境变化提出了一个重要的(尽管在很大程度上尚未被探索)问题,即信息系统用户的信息隐私和随后的信息系统行为,但人们对非传统工作场所监控背景下信息系统用户的信息隐私关注和行为所依据的认知/心理过程和边界条件知之甚少。本文以心理反应理论为基础,阐明了工作场所监控下的信息隐私问题如何以及何时通过心理反应与信息系统使用行为(即有效的信息系统使用和影子信息技术使用)相关联。此外,本文还研究了 IS 程序公平性这一背景边界条件。我们利用从不同组织和行业的 301 和 302 名在电子监视/监控系统下工作的 IS 用户样本中收集的两项调查(通过在线平台)数据,对研究模型进行了测试。通过调节中介分析,研究结果表明:(1) 心理反应分别调节了 IS 用户的信息隐私担忧与有效使用 IS 和影子 IT 使用之间的关系;(2) IS 程序公平性是特定中介关系的边界条件,从而减轻了信息隐私担忧对心理反应和 IS 行为的负面影响。本文还讨论了对理论和实践的启示。
The impact of information privacy concerns on information systems use behaviors in non-volitional surveillance contexts: A moderated mediation approach
Electronic surveillance/monitoring has become ubiquitous in modern organizations as advanced information technology (IT) expands organizational capacity to track system users’ daily information systems (IS) activities. Although this environmental shift surrounding IS raises an important (though largely unexplored) issue of IS users’ information privacy and subsequent IS behaviors, little is known about cognitive/psychological processes and boundary conditions underlying IS users’ information privacy concerns and behaviors under the context of non-volitional workplace surveillance. Grounded on psychological reactance theory, this paper articulates how and when information privacy concerns under workplace surveillance relate to IS use behaviors (i.e., effective IS use and shadow IT use) via psychological reactance. In addition, it investigates IS procedural fairness, a contextual boundary condition. We tested a research model using two surveys (via online platforms) data collected from a sample of 301 and 302 IS users working under electronic surveillance/monitoring systems in various organizations and industries. Using moderated mediation analyses, the results of the study show that (1) psychological reactance mediates the relationship between IS users’ information privacy concerns and effective IS use and shadow IT use, respectively; and (2) IS procedural fairness acts as a boundary condition for the given mediated relationships such that the negative impacts of information privacy concerns on psychological reactance and IS behaviors are mitigated. Implications for theory and practice are discussed.
期刊介绍:
The interdisciplinary interfaces of Information Systems (IS) are fast emerging as defining areas of research and development in IS. These developments are largely due to the transformation of Information Technology (IT) towards networked worlds and its effects on global communications and economies. While these developments are shaping the way information is used in all forms of human enterprise, they are also setting the tone and pace of information systems of the future. The major advances in IT such as client/server systems, the Internet and the desktop/multimedia computing revolution, for example, have led to numerous important vistas of research and development with considerable practical impact and academic significance. While the industry seeks to develop high performance IS/IT solutions to a variety of contemporary information support needs, academia looks to extend the reach of IS technology into new application domains. Information Systems Frontiers (ISF) aims to provide a common forum of dissemination of frontline industrial developments of substantial academic value and pioneering academic research of significant practical impact.