当有语言障碍的成年人遇到执法人员时：客户体验的定性分析

IF 1.8 3区医学 Q2 AUDIOLOGY & SPEECH-LANGUAGE PATHOLOGY

Journal of Communication Disorders Pub Date : 2024-10-06 DOI:10.1016/j.jcomdis.2024.106471

Margaret L. Greenwald, Derek E. Daniels

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引用次数: 0

摘要

导言：对交流障碍者（PCI）了解有限的执法人员和公众可能会误解他们的交流行为。有关沟通障碍者与执法人员之间沟通的研究很少，而且缺乏有关可能影响他们之间互动的因素的数据。考虑到这一需求，我们提出了以下研究问题：PCI 如何描述他们与执法部门互动的态度和经历？在个人半结构式访谈中，我们请 10 位有言语语言障碍（失语、构音障碍或口吃）的成年人描述他们与执法人员互动的经历、他们与执法人员互动时会使用的沟通策略，以及他们希望执法人员了解他们的沟通需求。在定性分析中，我们从数据中生成了主题。结果在参与者的回答中，我们发现了三个主要主题和四个次主题。在与穿制服的权威人士互动的过程中，参与者的情绪和沟通行为受到了复杂的影响。在这个 PCI 样本中，没有明显特征的参与者与表现出这些特征的参与者相比，对与陌生人交流的信心水平较低。这些研究结果扩展了有关这一主题的有限文献，包括了在与执法人员互动过程中似乎会影响 PCI 的态度和体验的因素。在临床应用中，言语病理学家可以发挥重要作用，帮助客户练习个性化的沟通策略，以便在各种情况下与执法人员进行互动。需要进一步研究 PCI 的观点以及执法人员在与 PCI 互动时的态度和体验。

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When adults with speech-language impairment meet law enforcement: A qualitative analysis of client experiences

Introduction

Members of law enforcement and the general public who have limited knowledge of persons with communication impairments (PCI) may misinterpret their communication behaviors. Few studies exist about communication between PCI and law enforcement, and data are lacking about the factors that may influence their interactions. Considering this need, we addressed the following research questions: How will PCI describe their attitudes and experiences related to interacting with law enforcement? What individual characteristics may influence these attitudes and experiences?

Methods

In individual semi-structured interviews, we asked 10 adults with speech-language differences (aphasia, dysarthria, or stuttering) to describe their experiences of interacting with members of law enforcement, the communication strategies they would use when interacting with law enforcement, and what they would like members of law enforcement to know about their communication needs. In qualitative analyses, we generated themes from the data.

Results

Three main themes and four subthemes were evident in participant responses. Participant emotions and communication behavior were affected in complex ways during their interactions with a person of authority in uniform. In this sample of PCI, levels of confidence about communicating with strangers were lower for participants with no visible characteristics versus those who exhibited these signs. The participants recommended communication strategies for use by members of law enforcement.

Conclusions

These findings extend the limited literature on this topic to include factors that appear to influence the attitudes and experiences of PCI during their interactions with law enforcement. In clinical application, speech-language pathologists have an important role to play in assisting clients to practice individualized communication strategies for interactions with law enforcement in various contexts. Further research is needed into the perspectives of PCI and the attitudes and experiences of law enforcement when interacting with PCI.

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来源期刊

Journal of Communication Disorders AUDIOLOGY & SPEECH-LANGUAGE PATHOLOGY-REHABILITATION

CiteScore

3.30

自引率

5.90%

发文量

审稿时长

>12 weeks

期刊介绍： The Journal of Communication Disorders publishes original articles on topics related to disorders of speech, language and hearing. Authors are encouraged to submit reports of experimental or descriptive investigations (research articles), review articles, tutorials or discussion papers, or letters to the editor ("short communications"). Please note that we do not accept case studies unless they conform to the principles of single-subject experimental design. Special issues are published periodically on timely and clinically relevant topics.