基于Kano-Delphi-CFA的社区养老服务工效评价指标体系构建方法：中国案例研究

IF 8 1区工程技术 Q1 COMPUTER SCIENCE, ARTIFICIAL INTELLIGENCE

Advanced Engineering Informatics Pub Date : 2024-10-01 DOI:10.1016/j.aei.2024.102842

Yixuan Liu , Jinchun Wu , Qianshu Fu , Haixia Feng , Jiao Liu , Yicheng Fang , Yafeng Niu , Chengqi Xue

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引用次数: 0

摘要

为提升社区老龄化服务的建设质量，促进社区老龄化服务的标准化进程，改善老年人的服务体验，本研究提出了结合卡诺模型、德尔菲法和确证因素分析法构建老龄化服务工效评价指标体系的方法。通过卡诺模型和德尔菲法比较老年用户需求和专家知识，确定社区老龄服务资源的关键项目，从而构建社区老龄服务人机工程学评价指标体系。利用确证因子分析法探讨了指标、因子和系统内共性因子之间的关系，检验了指标体系的可靠性。结果表明，社区养老服务工效评价指标可归纳为九个因子：服务过程风险控制、服务过程可靠性、服务过程风险感知、服务通用设计、服务过程便利性、服务有效性、服务包容性设计、服务过程负荷、服务过程舒适性。此外，这些因素还可以进一步提炼为三个共同因素：安全、效率和幸福。本研究提出的老龄化服务工效指标体系构建方法有助于社区老龄化服务的标准化。为社区老龄服务建设提供参考和指引。

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A method for constructing an ergonomics evaluation indicator system for community aging services based on Kano-Delphi-CFA: A case study in China

To enhance the construction quality of community aging services, promote their standardization process, and improve the elderly’s experience, this study proposes a method that combines Kano model, Delphi method, and confirmatory factor analysis for constructing an ergonomics evaluation indicator system for aging services. By comparing the needs of elderly users and expert knowledge through the Kano model and Delphi method, key community aging service resource items are identified, leading to the construction of an ergonomics evaluation indicator system for community aging services. The relationships between indicators, factors, and common factors within the system are explored using confirmatory factor analysis to test the reliability of the indicator system. The results indicate that the community aging service ergonomics evaluation indicators can be summarized into nine factors: risk control in service process, reliability of service process, risk perception in service process, universal design of service, convenience of service process, effectiveness of service, inclusive design of service, load of service process, and comfort of service process. Additionally, these factors can be further distilled into three common factors: safety, efficiency, and well-being. The aging service ergonomics indicator system construction method proposed in this study contributes to the standardization of community aging services. It provides references and guidelines for the construction of aging services in communities.

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来源期刊

Advanced Engineering Informatics 工程技术-工程：综合

CiteScore

12.40

自引率

18.20%

发文量

292

审稿时长

45 days

期刊介绍： Advanced Engineering Informatics is an international Journal that solicits research papers with an emphasis on 'knowledge' and 'engineering applications'. The Journal seeks original papers that report progress in applying methods of engineering informatics. These papers should have engineering relevance and help provide a scientific base for more reliable, spontaneous, and creative engineering decision-making. Additionally, papers should demonstrate the science of supporting knowledge-intensive engineering tasks and validate the generality, power, and scalability of new methods through rigorous evaluation, preferably both qualitatively and quantitatively. Abstracting and indexing for Advanced Engineering Informatics include Science Citation Index Expanded, Scopus and INSPEC.