{"title":"利用技术接受和使用统一理论(UTAUT)探索研究学者对人工智能(AI)聊天机器人的采用情况","authors":"Guanhua Chen, Jiamei Fan, Mehreen Azam","doi":"10.1177/09610006241269189","DOIUrl":null,"url":null,"abstract":"The use of artificial intelligence (AI) tools, such as chatbots, has significantly increased in academia and research. The present study seeks to determine the key factors influencing chatbot adoption, as well as attempts to validate the unified theory of acceptance and use of technology (UTAUT) in the context of AI chatbots adoption among research scholars. The data for this study were collected through purposive sampling using a cross-sectional survey. The population of the study comprised research scholars enrolled in three public sector universities in Pakistan. The eight-factor proposed measurement model was estimated using confirmatory factor analysis (CFA) based on 30 valid items. The goodness of fit indices suggest a favourable fit for the model χ<jats:sup>2</jats:sup> = 1.710, DF = 381; p = 0.000; IFI = .902; TLI = 0.886, CFI = 0.900, RMSEA = 0.056. Our research affirms that social influence, trust, and facilitating conditions play pivotal roles as primary predictors of behavioural intentions for AI chatbots adoption among scholars. The study suggests that the perceived risks associated with using AI chatbots due to their potential misuse can be minimized by effectively implementing AI user guidelines, and developing AI literacy among scholars. Information professionals and ethical libraries can play an important role in “building the bridge” between cutting-edge technology capabilities and information users’ needs and rights. The proposed eight-factor AI chatbots adoption model holds substantial potential in understanding the influence of performance expectancy, effort expectancy, social influence, trust, perceived risk, and facilitating conditions on behavioural intention to AI chatbots adoption. This study contributes to the limited body of research investigating the factors influencing AI chatbot adoption among research scholars using the UTAUT model with additional constructs for trust and perceived risk.","PeriodicalId":47004,"journal":{"name":"Journal of Librarianship and Information Science","volume":null,"pages":null},"PeriodicalIF":1.4000,"publicationDate":"2024-08-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Exploring artificial intelligence (AI) chatbots adoption among research scholars using unified theory of acceptance and use of technology (UTAUT)\",\"authors\":\"Guanhua Chen, Jiamei Fan, Mehreen Azam\",\"doi\":\"10.1177/09610006241269189\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The use of artificial intelligence (AI) tools, such as chatbots, has significantly increased in academia and research. The present study seeks to determine the key factors influencing chatbot adoption, as well as attempts to validate the unified theory of acceptance and use of technology (UTAUT) in the context of AI chatbots adoption among research scholars. The data for this study were collected through purposive sampling using a cross-sectional survey. The population of the study comprised research scholars enrolled in three public sector universities in Pakistan. The eight-factor proposed measurement model was estimated using confirmatory factor analysis (CFA) based on 30 valid items. The goodness of fit indices suggest a favourable fit for the model χ<jats:sup>2</jats:sup> = 1.710, DF = 381; p = 0.000; IFI = .902; TLI = 0.886, CFI = 0.900, RMSEA = 0.056. Our research affirms that social influence, trust, and facilitating conditions play pivotal roles as primary predictors of behavioural intentions for AI chatbots adoption among scholars. The study suggests that the perceived risks associated with using AI chatbots due to their potential misuse can be minimized by effectively implementing AI user guidelines, and developing AI literacy among scholars. Information professionals and ethical libraries can play an important role in “building the bridge” between cutting-edge technology capabilities and information users’ needs and rights. The proposed eight-factor AI chatbots adoption model holds substantial potential in understanding the influence of performance expectancy, effort expectancy, social influence, trust, perceived risk, and facilitating conditions on behavioural intention to AI chatbots adoption. This study contributes to the limited body of research investigating the factors influencing AI chatbot adoption among research scholars using the UTAUT model with additional constructs for trust and perceived risk.\",\"PeriodicalId\":47004,\"journal\":{\"name\":\"Journal of Librarianship and Information Science\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":1.4000,\"publicationDate\":\"2024-08-19\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Librarianship and Information Science\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://doi.org/10.1177/09610006241269189\",\"RegionNum\":4,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"INFORMATION SCIENCE & LIBRARY SCIENCE\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Librarianship and Information Science","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1177/09610006241269189","RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
Exploring artificial intelligence (AI) chatbots adoption among research scholars using unified theory of acceptance and use of technology (UTAUT)
The use of artificial intelligence (AI) tools, such as chatbots, has significantly increased in academia and research. The present study seeks to determine the key factors influencing chatbot adoption, as well as attempts to validate the unified theory of acceptance and use of technology (UTAUT) in the context of AI chatbots adoption among research scholars. The data for this study were collected through purposive sampling using a cross-sectional survey. The population of the study comprised research scholars enrolled in three public sector universities in Pakistan. The eight-factor proposed measurement model was estimated using confirmatory factor analysis (CFA) based on 30 valid items. The goodness of fit indices suggest a favourable fit for the model χ2 = 1.710, DF = 381; p = 0.000; IFI = .902; TLI = 0.886, CFI = 0.900, RMSEA = 0.056. Our research affirms that social influence, trust, and facilitating conditions play pivotal roles as primary predictors of behavioural intentions for AI chatbots adoption among scholars. The study suggests that the perceived risks associated with using AI chatbots due to their potential misuse can be minimized by effectively implementing AI user guidelines, and developing AI literacy among scholars. Information professionals and ethical libraries can play an important role in “building the bridge” between cutting-edge technology capabilities and information users’ needs and rights. The proposed eight-factor AI chatbots adoption model holds substantial potential in understanding the influence of performance expectancy, effort expectancy, social influence, trust, perceived risk, and facilitating conditions on behavioural intention to AI chatbots adoption. This study contributes to the limited body of research investigating the factors influencing AI chatbot adoption among research scholars using the UTAUT model with additional constructs for trust and perceived risk.
期刊介绍:
Journal of Librarianship and Information Science is the peer-reviewed international quarterly journal for librarians, information scientists, specialists, managers and educators interested in keeping up to date with the most recent issues and developments in the field. The Journal provides a forumfor the publication of research and practical developments as well as for discussion papers and viewpoints on topical concerns in a profession facing many challenges.