睁开眼睛去旅行!通过 S-O-R 的视角,使用 TPB 和 TAM 综合模型测量消费者在旅游目的地体验沉浸式技术的意向的研究

IF 9.1 1区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM
Sujood, Pancy
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引用次数: 0

摘要

目的身临其境技术使用户完全沉浸在增强的环境中,获得互动体验。本研究的目的是在刺激-组织-反应(S-O-R)框架内,使用计划行为理论(TPB)和技术接受模型(TAM)综合模型,包括动机(MOT)、信任(TR)和感知风险(PR),测量消费者在旅游目的地体验沉浸式技术的意向。使用 SPSS 和 AMOS 软件对数据进行了结构方程建模分析,确保对所提出的模型及其关系进行稳健的检验。态度、感知行为控制、感知有用性和 TR 对意向有显著影响。然而,MOT、PR 和感知易用性对意向的影响并不大。研究局限/启示研究结果对政府机构、旅游公司、内容创建者和软件开发商等各利益相关方具有重要意义。他们可以利用这些见解来加强营销策略、开发身临其境的旅游体验、在 Web 4.0 领域进行创新以及提供个性化的旅游产品。这种新颖的方法为消费者对沉浸式技术的行为提供了一个全新的视角。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Travelling with open eyes! A study to measure consumers’ intention towards experiencing immersive technologies at tourism destinations by using an integrated model of TPB, TAM captured through the lens of S-O-R

Purpose

Immersive technologies fully immerse users in augmented environments for interactive experiences. The purpose of this study is to measure consumers’ intention towards experiencing immersive technologies at tourism destinations using an integrated theory of planned behaviour (TPB) and technology acceptance model (TAM) model within the stimulus-organism-response (S-O-R) framework, including motivation (MOT), trust (TR) and perceived risk (PR).

Design/methodology/approach

The survey data was collected through convenience sampling via an online questionnaire, with a sample size of 487 Indians. Structural equation modelling was conducted using SPSS and AMOS software for data analysis, ensuring a robust examination of the proposed model and its relationships.

Findings

Virtual interactivity and social interaction influence both attitude and perceived behavioural control. Attitude, perceived behavioural control, perceived usefulness and TR significantly influence intention. However, MOT, PR and perceived ease of use do not exhibit a significant influence on intention. These findings highlight the importance of these variables in shaping consumers’ intention towards experiencing immersive technologies at tourism destinations.

Research limitations/implications

The findings hold significant implications for various stakeholders, including government agencies, travel firms, content creators and software developers. They can leverage these insights to enhance marketing strategies, develop immersive tourism experiences, innovate in the realm of Web 4.0 and personalize tourism offerings.

Originality/value

This study offers a distinctive contribution by integrating the S-O-R framework with TPB and TAM, while also incorporating key factors such as MOT, TR and PR. This novel approach provides a fresh perspective on consumer behaviour towards immersive technologies.

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来源期刊
CiteScore
16.90
自引率
31.50%
发文量
239
期刊介绍: The International Journal of Contemporary Hospitality Management serves as a conduit for disseminating the latest developments and innovative insights into the management of hospitality and tourism businesses globally. The journal publishes peer-reviewed papers that comprehensively address issues pertinent to strategic management, operations, marketing, finance, and HR management in the field of hospitality and tourism.
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