{"title":"\"我们只是忽略了他们\"。急诊科人员面对工作场所暴力时的适应策略:定性研究","authors":"Yousef Mohammadpour , Naser Parizad , Hossein Habibzadeh , Yaser Moradi , Rahim Baghaei","doi":"10.1016/j.ienj.2024.101507","DOIUrl":null,"url":null,"abstract":"<div><h3>Background</h3><p>Workplace violence (WPV) can have adverse psychological, physical, and emotional effects on emergency department (ED) personnel. Adaptive strategies can help them better adapt to WPV. The study aimed to explore ED personnel’s experiences with adaptive strategies used in the face of WPV.</p></div><div><h3>Methods</h3><p>In this qualitative study, 22 ED personnel (nurses, doctors, services patient care assistants, and security guards) were selected using purposive sampling from Urmia city hospitals. Deep semi-structured individual face-to-face interviews were used to collect data. After recording and implementing interviews, conventional content analysis was used to extract concepts.</p></div><div><h3>Results</h3><p>Data analysis led to extracting an overarching theme of “mastering the situation and avoiding harm.” Two categories that supported the main theme were: “effort to avoid violence” and “effort to escape suffering.” The seven subcategories supported main categories included “managing patients and companions, ”self-control,“ ”seeking support, “emotional discharge,” “thought diversion, ”tendency to spirituality,“ and ”seeking medical assistance.“</p></div><div><h3>Conclusion</h3><p>Given the experiences of ED personnel regarding strategies used, health managers and policymakers are recommended to develop and implement comprehensive programs to reduce violence and empower nurses before and after dealing with violence. The following programs will help: developing and implementing guidelines such as zero-tolerance WPV policy, criminalizing violence against personnel and punishing perpetrators; holding classes related to communication skills, self-control skills, and deviant thinking skills for ED personnel; raising public awareness of the prevailing conditions in the emergency through mass media, and counseling and treating violent ED personnel.</p></div>","PeriodicalId":48914,"journal":{"name":"International Emergency Nursing","volume":"76 ","pages":"Article 101507"},"PeriodicalIF":1.8000,"publicationDate":"2024-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"“We just ignored them.” Adaptation strategies used by emergency department personnel in the face of workplace violence: A qualitative study\",\"authors\":\"Yousef Mohammadpour , Naser Parizad , Hossein Habibzadeh , Yaser Moradi , Rahim Baghaei\",\"doi\":\"10.1016/j.ienj.2024.101507\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><h3>Background</h3><p>Workplace violence (WPV) can have adverse psychological, physical, and emotional effects on emergency department (ED) personnel. Adaptive strategies can help them better adapt to WPV. The study aimed to explore ED personnel’s experiences with adaptive strategies used in the face of WPV.</p></div><div><h3>Methods</h3><p>In this qualitative study, 22 ED personnel (nurses, doctors, services patient care assistants, and security guards) were selected using purposive sampling from Urmia city hospitals. Deep semi-structured individual face-to-face interviews were used to collect data. After recording and implementing interviews, conventional content analysis was used to extract concepts.</p></div><div><h3>Results</h3><p>Data analysis led to extracting an overarching theme of “mastering the situation and avoiding harm.” Two categories that supported the main theme were: “effort to avoid violence” and “effort to escape suffering.” The seven subcategories supported main categories included “managing patients and companions, ”self-control,“ ”seeking support, “emotional discharge,” “thought diversion, ”tendency to spirituality,“ and ”seeking medical assistance.“</p></div><div><h3>Conclusion</h3><p>Given the experiences of ED personnel regarding strategies used, health managers and policymakers are recommended to develop and implement comprehensive programs to reduce violence and empower nurses before and after dealing with violence. The following programs will help: developing and implementing guidelines such as zero-tolerance WPV policy, criminalizing violence against personnel and punishing perpetrators; holding classes related to communication skills, self-control skills, and deviant thinking skills for ED personnel; raising public awareness of the prevailing conditions in the emergency through mass media, and counseling and treating violent ED personnel.</p></div>\",\"PeriodicalId\":48914,\"journal\":{\"name\":\"International Emergency Nursing\",\"volume\":\"76 \",\"pages\":\"Article 101507\"},\"PeriodicalIF\":1.8000,\"publicationDate\":\"2024-08-28\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Emergency Nursing\",\"FirstCategoryId\":\"3\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S1755599X24001022\",\"RegionNum\":4,\"RegionCategory\":\"医学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"NURSING\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Emergency Nursing","FirstCategoryId":"3","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S1755599X24001022","RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"NURSING","Score":null,"Total":0}
“We just ignored them.” Adaptation strategies used by emergency department personnel in the face of workplace violence: A qualitative study
Background
Workplace violence (WPV) can have adverse psychological, physical, and emotional effects on emergency department (ED) personnel. Adaptive strategies can help them better adapt to WPV. The study aimed to explore ED personnel’s experiences with adaptive strategies used in the face of WPV.
Methods
In this qualitative study, 22 ED personnel (nurses, doctors, services patient care assistants, and security guards) were selected using purposive sampling from Urmia city hospitals. Deep semi-structured individual face-to-face interviews were used to collect data. After recording and implementing interviews, conventional content analysis was used to extract concepts.
Results
Data analysis led to extracting an overarching theme of “mastering the situation and avoiding harm.” Two categories that supported the main theme were: “effort to avoid violence” and “effort to escape suffering.” The seven subcategories supported main categories included “managing patients and companions, ”self-control,“ ”seeking support, “emotional discharge,” “thought diversion, ”tendency to spirituality,“ and ”seeking medical assistance.“
Conclusion
Given the experiences of ED personnel regarding strategies used, health managers and policymakers are recommended to develop and implement comprehensive programs to reduce violence and empower nurses before and after dealing with violence. The following programs will help: developing and implementing guidelines such as zero-tolerance WPV policy, criminalizing violence against personnel and punishing perpetrators; holding classes related to communication skills, self-control skills, and deviant thinking skills for ED personnel; raising public awareness of the prevailing conditions in the emergency through mass media, and counseling and treating violent ED personnel.
期刊介绍:
International Emergency Nursing is a peer-reviewed journal devoted to nurses and other professionals involved in emergency care. It aims to promote excellence through dissemination of high quality research findings, specialist knowledge and discussion of professional issues that reflect the diversity of this field. With an international readership and authorship, it provides a platform for practitioners worldwide to communicate and enhance the evidence-base of emergency care.
The journal publishes a broad range of papers, from personal reflection to primary research findings, created by first-time through to reputable authors from a number of disciplines. It brings together research from practice, education, theory, and operational management, relevant to all levels of staff working in emergency care settings worldwide.